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About the Role
Mercor is seeking its first dedicated Revenue Operations hire to establish the foundation of its billing and operational infrastructure. This high-impact role involves owning the end-to-end revenue operations workflow and developing scalable systems to support rapid company growth. The position requires designing systems from scratch, working at the intersection of Finance, Operations, and Engineering, and directly contributing to business scaling. The role also entails leading collaborative efforts with operations and engineering teams for GenAI revenue and billing support.
Responsibilities
- Oversee accurate tracking of all customer-facing work.
- Build and maintain dashboards and reports for leadership visibility into revenue health, billing trends, and operational metrics.
- Investigate and resolve revenue discrepancies by reconciling large datasets across billing systems, CRM, and internal tooling.
- Identify root causes of discrepancies and implement sustainable fixes.
- Design scalable processes from the ground up.
- Identify manual bottlenecks and scope automation opportunities.
- Collaborate with Engineering to build tooling that reduces manual operations.
- Maintain clean and reliable revenue data.
- Build and enforce data hygiene practices across revenue-touching systems.
- Partner with Finance, Operations, and Engineering to ensure alignment on billing logic, contract terms, and reporting.
- Serve as the primary contact for revenue-related matters between teams.
- Manage customer contracts and purchase orders for future work.
- Own the invoicing process across the customer base, ensuring accuracy, timeliness, and clear communication.
Requirements
- 4-10 years of experience in revenue operations, finance operations, accounting, or an analytically rigorous role at a tech company, startup, or professional services firm.
- Strong SQL skills for data investigation and reporting.
- Experience with billing or invoicing systems, CRM platforms, and spreadsheets at scale, particularly in high-growth companies.
- Detail-oriented with a systems-thinking mindset.
- Deep understanding of invoicing and monthly close processes.
- Comfort operating in ambiguous environments.
- A quantitative or analytical degree (e.g., finance, economics, computer science, accounting, math) is ideal.
- Can-do attitude.
- Experience at a high-growth startup or building rev ops processes from scratch is a plus.
- Familiarity with billing models in the human data space is a plus.
Skills
- SQL
- Billing systems
- Invoicing systems
- CRM platforms
- Spreadsheet management
- Data analysis
- Process design
- Automation
- Data management
- Cross-functional collaboration
Location
- San Francisco
- New York City
- London
Work Type
- In-person
- Full-time
Experience Level
- 4-10 years
Education Level
- Degree in a quantitative or analytical field (e.g., finance, economics, computer science, accounting, math) is ideal
Salary/Compensations
- Competitive salary + meaningful equity
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Monthly meal stipends
- Monthly wellness stipends
- Excellent in-office culture
About the Company
- Mercor is a leading AI data company organizing human intelligence to power the AI economy.
- We build the layer between human expertise and frontier models.
- Millions of domain experts are paid daily to train AI models.
- Mercor's APEX benchmark family measures AI's real-world impact on professional work.
- Mercor Enterprise brings this infrastructure to Fortune 500 companies to capture and translate expertise into agents.
- We are creating a new category of work where expertise powers AI advancement.
- Mercor is a profitable Series C company valued at $10 billion.