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About the Role
The Technical Account Manager (TAM) leads the delivery and continual improvement of technology services for a major public sector client in a secure, mission-critical environment. The TAM acts as a trusted advisor, ensuring service excellence, driving operational performance, and aligning technology with business priorities. This role requires a leader who can navigate complex environments, manage challenges, and build strong relationships.
Responsibilities
- Manage the day-to-day delivery of assigned client accounts.
- Collaborate with Account Delivery Associates to ensure smooth account operations.
- Develop and maintain client relationships to understand their needs.
- Assist in budget management and cost control for the accounts.
- Work with senior leadership to define and track key performance metrics.
- Stay informed about industry trends and their impact on account strategies.
- Address and resolve account-related issues and escalate when necessary.
- Provide regular updates on account performance.
Requirements
- Proven relevant work experience in industry, with experience in a similar role.
- Proven experience in account delivery and leadership roles.
- Proficiencies in strategic planning, client relationship management, and team leadership.
- Continuous learner that stays abreast with industry knowledge and technology.
Skills
- Strategic planning
- Client relationship management
- Team leadership
Work Type
- In-person collaboration
- Flexibility
Education Level
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- An advanced degree in a relevant field is a plus
- Relevant certifications such as PMP (Project Management Professional) is a plus
About the Company
- At DXC Technology, we believe strong connections and community are key to our success.
- Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- We’re committed to fostering an inclusive environment where everyone can thrive.
Equal Opportunity
- Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.