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About the Role
The Service Cloud Expert is responsible for presenting our Service and Support product offerings and architecture to prospects and customers based on their specific business requirements. The primary goal is to remove all technical objections related to Service Cloud in the sales cycle. The team also engages in managing a Center of Excellence which drives enablement and sales of Service Cloud.
Responsibilities
- Support for Service Cloud-based solution proposals targeting customers in a variety of industries
- Evangelize Service Cloud value to customers and field teams
- Assess business and operations impacted by technology
- Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable
- Contribute to development of technical sales strategy
- Configure and effectively demonstrate visionary solutions in a way that closely reflects each customer’s business
- Discuss and propose solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definition
- Support for the preparation of proposals focusing on Service Cloud
- Collaborate with Field Sales teams, Account Executives, Implementation Partners, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer
- Conduct presentations and demonstrations at seminars and events
- Support marketing activities by speaking and conducting demonstrations at seminars & events
- Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)
- Create various sales assets
- Create solution maps, industry-specific demos, and proposal templates for each industry based on knowledge acquired through proposal activities
Requirements
- Experience in implementation/development of business application systems or core systems, OR experience in implementation consulting, OR experience as a presales engineer
- Ability to listen to customer business needs and analyze their challenges
- Strong desire for growth and a deep passion for customer success
- Fluent Japanese
- Bachelor's degree in Computer Science or a related field (e.g., Engineering, STEM)
Skills
- Previous experience as a Sales Engineer/Architect/System Engineer for a CRM company or similar Contact Center related technology
- Understanding of the Service Cloud product and Platform
- At least 3 years of work experience with one or more of the following CRM solutions: Oracle, Microsoft, ServiceNow
- Business Level English
Location
- Remote
Work Type
- Full-time
Experience Level
- 3+ years of work experience
Education Level
- Bachelor's degree in Computer Science or a related field
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce, we believe in equality for all.
- We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.