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About the Role

Provide expert product selection assistance and design services to showroom customers, ensuring high customer satisfaction and meeting sales goals. Articulate the showroom value proposition, determine customer needs, and build long-term customer relationships. Leverage technology for product selections and use sales tools to meet targets. Process sales orders, manage returns, and maintain showroom appearance. Participate in industry events and complete required training.

Responsibilities

Provide expert product selection assistance and design services to showroom customers both in the showroom and at the customer’s location.
Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.
Provide hospitality and warmly welcome each customer.
Sell and provide in-store and/or in-home design consultations for kitchen and bathrooms.
Articulate your showroom value proposition to get your customer’s attention, engage them, teach them, and show them the value you provide.
Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.
Build and maintain long-term customer relationships, creating referrals and repeat business.
Develop and maintain knowledge of product lines and features.
Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability.
Use sales reports and sales forecasting tools to meet or exceed established sales targets.
Follow-up on leads and generate new business.
Enter sales orders and bids, expedite purchases, stay engaged with customers from the beginning to the end of projects.
Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
Keep showroom clean, neat, current, stocked, and safely displayed.
Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Requirements

2+ years of experience in plumbing design and sales.
Experience working with luxury, high end products and customers.
Knowledgeable of kitchen and bath design trends.
Experience with architectural blueprints and have a strong sense of aesthetics.
Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
Demonstrate outstanding customer service and verbal/telephone communications skills.
Demonstrate a deep product knowledge related to kitchen/bath trends to be able to answer customer questions and identify opportunities to upsell or cross sell.
Able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.
Able to build influential relationships and trust with key vendor partners.
Able to build positive working relationships and inspire teamwork with co-workers.
Able to plan, organize, and multi-task.
Able to learn and operate the computer related systems used to process orders.
Read, write, speak and understand English.
Able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.

Skills

Plumbing design
Sales
Kitchen and bath design trends
Aesthetics
Microsoft Office software (Outlook, Word)
Customer service
Verbal communication
Telephone communication
Product knowledge
Upselling
Cross-selling
Objection handling
Relationship building
Teamwork
Planning
Organization
Multitasking
Computer systems operation
Basic math skills

Location

Denver, CO

Work Type

Full-time
Part-time

Experience Level

2+ years

Salary/Compensations

$25 - $30 per hour

Benefits

Profit-Sharing Program
Medical coverage
Dental coverage
Vision coverage
Prescription coverage
Accident coverage
Hospital Indemnity coverage
Critical care coverage
Life insurance
Long Term Disability
Pre-tax accounts for healthcare
Pre-tax accounts for dependent care
Pre-tax accounts for commuter benefits
Paid vacation
Paid holidays
Paid sick time
Paid pregnancy leave
Paid parental leave
Paid day of community service
401(k)
Retirement cash account with company contributions
Targeted training programs
Company wellness program
Employee discounts
College tuition benefits

About the Company

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies.
Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers.
Hajoca works in a decentralized environment where each Profit Center (PC) is run by the Profit Center Manager as if it were their own small business.
A typical PC consists of a warehouse, counter, sales office, and (sometimes) a showroom.
PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.
Dahl is one of Hajoca's trade names.

Equal Opportunity

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status.
Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process.
We are a drug free workplace.