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About the Role
The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This position is responsible for leading routine work and preventative maintenance of physical features of the building(s), including HVAC, electrical, plumbing, carpentry, major appliances and amenities. The Service Manager anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges, consistently striving to maintain the highest level of attention to the operational needs of the community.
Responsibilities
- Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects, prioritizing the repair of unsafe conditions.
- Monitor inventory of tools, supplies, and spare parts for common issues and emergency situations.
- Schedule and perform routine preventive maintenance on all appropriate equipment and tools.
- Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable.
- Respond to resident requests in a timely manner, delivering excellent customer service.
- Maintain accurate records of preventive maintenance, service requests, expenditures, apartment make-ready status, and jobs in progress.
- Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same.
- Oversee work of internal and external vendors and maintenance service suppliers.
- Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team.
- Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers.
- Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses.
- Assist in the preparation of maintenance budgets and safety meetings, ensuring MSDS sheets are available to service staff before leading a meeting.
- Know and adhere to all policies and procedures, promoting safe work practices among the on-site team.
- Ensure compliance with all Federal, State and local laws, and abide by Fair Housing regulations.
- Address and complete all other duties as assigned.
- Embody the Mill Creek mission, values and brand promise in all that he or she does.
- Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations.
- Empower, engage and develop associates to achieve great performance and desired business outcomes.
- Establish goals and accountability for the team, providing feedback, coaching, and support to drive achievement.
- Manage performance of subordinates, conduct performance appraisals, provide development support, and make hiring or termination decisions.
- Support associate development by providing targeted training and growth opportunities.
- Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto.
Requirements
- 5+ years maintenance technician work or related experience.
- HVAC Certification required.
- CAMT preferred.
- CPO preferred.
- Multi-family housing experience helpful.
Skills
- Ability to read, write, and speak English, demonstrated by clear and concise written and verbal communication.
- Bi-lingual a plus.
- Accurately take measurements and perform basic arithmetic.
- General computer skills in Microsoft Office and property management based software.
- Frequently operate maintenance equipment such as hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, and safety equipment.
- Frequently use measuring devices, such as voltmeters, ohmmeters, testing meters, and PH tests.
- Safely work with chemicals, paint, and general cleaning supplies.
- Frequently operate motorized vehicles such as car, truck, van or golf cart.
Experience Level
- 5+ years
Education Level
- High school diploma or equivalent (GED) preferred
- HVAC Certification required
- CAMT preferred
- CPO preferred
Salary/Compensations
- $33-35/ hour
Benefits
- Competitive compensation
- Comprehensive medical, dental and vision
- Employer sponsored short and long term disability, Life and ADD insurance
- 401k with employer matching
- Paid time off benefits: Vacation, Sick, Holidays
About the Company
- At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work.
- We encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements.
- You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
- Mill Creek is an Equal Opportunity Employer.
- We believe in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
Equal Opportunity
- Mill Creek is an Equal Opportunity Employer.