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About the Role
We are seeking a creative and culturally connected Social Media & Community Manager based in New York to join our Global Social team. This role involves hands-on social media management, content creation, and strategy planning for Soho House's global channels, with a focus on leading a private Instagram account for members in New York.
Responsibilities
- Own the end-to-end management of the New York channel, including content creation, copywriting, community management, reporting, and content planning.
- Shape the voice, grow engagement, and create content for the hyper-local social channel.
- Build awareness of Soho House NY offerings, including events, programming, menus, openings, collaborations, and member updates.
- Create demand through exclusive access and sneak peeks.
- Drive footfall into Houses by encouraging member engagement with spaces, events, and experiences.
- Strengthen member connection, pride, and retention by celebrating the NY community.
- Own the day-to-day management of the NY members-only Instagram account.
- Capture and create social-first content across Houses, events, screenings, launches, and cultural moments.
- Contribute creative ideas for global campaigns, content series, and always-on social storytelling.
- Produce engaging Reels, Stories, and feed content.
- Write conversational, culturally relevant, and distinctly local copy for social channels.
- Build strong relationships with Membership, Events, and Operations teams to source content and identify social opportunities.
- Manage community engagement, including DMs and comments.
Requirements
- Proactive social media manager and content creator with excellent creative instincts.
- Strong understanding of Instagram, content creation, and community building.
- Confident capturing and editing content on mobile.
- Excellent copywriting skills with a natural, engaging tone of voice.
- Comfortable managing online communities and interpreting social performance data.
- Highly organised, self-motivated, and energetic.
- Able to balance strategy with execution.
- Evening or weekend event attendance will be required.
- Will spend significant time within Soho Houses and at member events creating content.
Skills
- Social Media Management
- Content Creation
- Community Building
- Copywriting
- Mobile Content Capture and Editing
- Social Media Strategy
- Content Planning
- Community Engagement
- Social Media Reporting
- Reels Production
- Stories Production
- Feed Content Creation
Location
- New York
Work Type
- Full-time
- In-person
Salary/Compensations
- $80,000—$90,000 USD
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick days
- Vacation days
- Career progression domestically or internationally
- Managerial or technical career advancement
- Soho Impact initiatives (mentoring, apprenticeship, local outreach, sustainability)
- Extensive range of internal and external learning and development courses
- Access to Cookhouse & House Tonic events
- Team Events (fitness sessions, cinema screenings, art classes)
- Provided substantial meal free of charge whilst on duty
About the Company
- Soho House is a global network of private members' clubs.