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About the Role

As a Front-Line Customer Service Representative at Pay-O-Matic, you will be responsible for maintaining optimal services and providing valuable customer service. Schedules may include weekends, holidays, and floating to nearby stores when needed.

Responsibilities

Effectively identifies and responds to customers’ needs.
Processes customer transactions including check cashing, money transfers, bill payment, and selling pre-paid products.
Opens new preferred customer accounts and issues preferred customer cards.
Ensures completion of customer transactions in a timely and courteous manner.
Establishes and maintains customer accounts by updating information.
Maintains working knowledge of all Payomatic’s products and services.
Responds to customer inquiries regarding accounts or products and services professionally and courteously.
Promotes Payomatic’s services by offering customers information on valuable services.
Performs check verification using the Loss Prevention Department.
Sells money orders, postage stamps, Metro cards, etc.
Maintains a safe and secure work environment by following safety/security policies and procedures.
Follows all Company’s cash handling procedures.
Maintains cleanliness and organization of the Secure (teller) Area.
Performs routine store cleaning duties including sweeping, mopping, wiping surfaces, and maintaining a professional customer environment.
Empties trash receptacles, replaces liners, and transports garbage to designated disposal areas.
Cleans and restocks restrooms, including replenishing supplies.
Performs opening and closing cleaning routines, ensuring the store is presentable and safe.
Follows all safety and sanitation procedures when handling cleaning materials and equipment.
Performs cash drawer opening and closing procedures; reconciles transactions.
Performs other duties as assigned by supervisor.

Requirements

One to two years related experience or equivalent.
Superb customer service skills.
Excellent communication skills.
Proficient computer operator.
Commitment to excellence and high standards.
Strong multi-tasking skills.
Ability to work independently and as a member of a team.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to effectively communicate with people at all levels and from various backgrounds.
Acute attention to detail.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Bilingual language skills are a plus.
Ability to stand for long periods of time.
Ability to calculate figures and amounts.
Ability to work at different stores as the need arises (floating).
Ability to work at least 8 hours in confined areas without leaving the store.
Ability to work alone throughout the shift.
Ability to perform light physical tasks including bending, reaching, lifting up to 25 pounds, and operating cleaning equipment.
Ability to open and close the store when required.
Ability to adapt well in the face of workplace stressors.
Ability to understand directions and adhere to established policies and procedures.
Ability to maintain a harmonious work environment with colleagues.
Must be able to work between the stated working hours for six to eight-hour shifts.
Must be able to work overtime when occasionally required.
Must be able to work weekends and holidays.
Must have flexibility to work any day of the week within regular business hours.

Skills

Customer service
Communication
Computer proficiency
Multi-tasking
Attention to detail
Bilingual language skills

Location

Store 120 –706 Ralph Avenue, Brooklyn NY 11212
Various locations within the same Brooklyn area as needed

Work Type

Full-time
In-person

Experience Level

One to two years related experience

Salary/Compensations

$17.00 per hour

Benefits

Short-term incentives
Medical
Dental
Vision
Life Insurance
Sick Leave

About the Company

Pay-O-Matic is New York City’s most accessible financial services company —transforming lives and communities.
We’re a diverse and passionate customer-centric company with scores of employees working in more than 100 locations.
We provide instant gratification to our customers through rapid check cashing, bill payments and various other products and services.
We support our employees in achieving their professional aspirations.
You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package.

Equal Opportunity

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.