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About the Role

The Food Runner provides best-in-class guest service by delivering food and beverage orders to tables in The Club lounge at San Francisco International Airport, ensuring timely service and quality.

Responsibilities

Ensures a positive guest experience and resolves guest complaints.
Acts as the contact point between Front of the House and Back of the House staff.
Communicates food orders to chefs, noting priorities and special requests like food allergies.
Assists wait staff with table setting by fetching and placing tableware, utensils, and napkins.
Serves food and beverage items in a timely and safe manner according to service sequence.
Checks in with guests to take additional orders or refill water.
Informs restaurant staff about guest feedback or requests.
Maintains knowledge of all food and beverage offerings.
Removes dirty dishes and utensils.
Answers guests’ questions about ingredients and menu items.
Ensures timely and safe delivery of food and beverage items.
Assists with the removal of trash throughout the lounge to designated disposal areas.
Performs other duties as assigned.

Requirements

Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
Ability to effectively and pleasantly present information in one-on-one and group settings to guests and team members.
Ability to maintain composure under pressure and awareness of surroundings and cultural differences.
Ability to maintain a presentable and polished appearance.
Understanding of hygiene and food safety rules.
Physical ability and stamina to carry heavy trays and stand for long hours.
Availability to work various shifts, including weekends.
Multi-tasking abilities.
Good oral communication skills.
Ability to handle the stress of a face-paced work shift up to ten (10) hours.
Ability to lift and/or move up to 40 pounds.
Ability to walk, bend, twist, and stand to perform normal job functions.
Report on work on a regular and timely basis.
Able to work rotating shifts including weekends and holidays.
Pass and maintain all necessary licenses and certifications, including alcohol server and local health department food handler certifications.
Must be able to pass and obtain security background check and clearance to work in an airport environment.
Hourly team members are required to become members of Unite Here, Local 2 upon hire.

Skills

Hospitality Focus
Guest Experience
Active Listening
Reading Comprehension
Speaking
Writing
Conflict Resolution
Problem Solving

Location

San Francisco International Airport

Work Type

Full-time

Experience Level

Entry Level

Salary/Compensations

$23.00 per hour

Benefits

Medical Insurance (Health, Dental, Vision)
Disability Insurance
Vacation and PTO
401K Plan with generous Company Matching
Employee Assistance Program (EAP)
Employee Corporate Discounts for nationally recognized products and services

About the Company

Hyde Park Hospitality (HPH) is a dynamic and fast-growing company with deep roots in the food business, earning Crain’s Fast 50 Award in 2026.
HPH provides services including airport concessions, management staffing, brand licensing, and contracted food and facilities management.
With a 75% diverse senior management team, HPH values diversity and welcomes all qualified applicants.

Equal Opportunity

HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply.