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About the Role

The GTM Systems Architect is responsible for optimizing, scaling, and governing Salesforce to support various cross-functional teams. This role combines business analysis, systems expertise, data stewardship, and cross-functional partnership to drive operational excellence across Sales, Customer Experience, Marketing, Legal, Product, and Finance. This individual operates independently, understands complex initiatives end-to-end, and serves as a trusted advisor to business stakeholders on CRM automation, reporting, and process design.

Responsibilities

Serve as a subject matter expert for Salesforce-related operational and process inquiries from the partnership team and other cross-functional partners.
Respond to and triage complex process questions, identifying root causes and recommending scalable solutions rather than one-off fixes.
Partner with stakeholders to refine and evolve workflows based on business needs.
Drive and coordinate User Acceptance Testing (UAT) for Salesforce enhancements, releases, and system changes.
Validate that implemented solutions meet functional requirements and business objectives prior to release.
Focus primarily on maintaining the Salesforce Partner Ecosystem (Experience Cloud), sitting at the intersection of GTM Systems and Partnerships.
Build and maintain scalable processes for partner onboarding, engagement tracking, and revenue attribution.
Drive Salesforce adoption and optimize the user experience while maintaining documentation of how our systems are configured.

Requirements

7+ years of experience as a Salesforce Systems Administrator with Salesforce Partner Ecosystem Management, including experience supporting Sales or Revenue organizations.
Deep understanding of the Salesforce platform and how it can integrate with other tools, along with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity.
Outstanding ability to maintain Salesforce documentation and communicate at all levels of the organization.
Strong data management abilities, including working knowledge of SQL/SOQL, and a strong understanding of the core Salesforce data model, along with advanced reporting and dashboard development experience.
Demonstrated ability to independently manage multiple concurrent initiatives.

Skills

Salesforce
Salesforce Partner Ecosystem Management
Salesforce platform
SQL/SOQL
Salesforce data model
Reporting
Dashboard development
Salesforce Revenue Cloud

Location

US hubs
Remotely in the United States

Work Type

Full-time

Experience Level

7+ years of experience

Education Level

Salesforce certifications (preferred)
Salesforce Revenue Cloud (preferred)

Salary/Compensations

$140,000—$245,000 USD

Benefits

Equity
Health, dental, and vision coverage
Retirement benefits with company contributions
Parental leave and reproductive or family planning support
Mental health and wellness benefits
Paid time off
Paid sick leave
Holidays
Other leave benefits
Paid flexible PTO
Company recharge days
Cell phone and home internet reimbursements
Lifestyle spending accounts
Sales incentive compensation (for most sales roles)
Annual bonus plan (for eligible non-sales roles)

About the Company

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
If you're excited to shape the future of design and collaboration, join us!
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish.

Equal Opportunity

Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment.
If you require accommodation, please reach out to accommodations-ext@figma.com.
These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to: Holding interviews in an accessible location, Enabling closed captioning on video conferencing, Ensuring all written communication be compatible with screen readers, Changing the mode or format of interviews.
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews.
Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.