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About the Role
Provide the highest level of Event Management to key clients, Operations Manager, Team Leads, and the Events Team. Develop relationships across Navan, sharing best-in-class market knowledge of Events and Event Travel to support client objectives and maximize revenue generation while ensuring client return on investment.
Responsibilities
- Provide end-to-end event delivery, managing events from initial brief through to on-site execution and post-event reconciliation.
- Manage venue sourcing, accommodation, meeting space, food and beverage, audiovisual requirements, and delegate logistics.
- Execute competitive RFP processes, negotiate favourable rates and concessions, manage supplier contracts, and leverage preferred partner programmes.
- Support delegate registration, attendee communications, rooming lists, travel coordination, and event technology platforms.
- Create group and individual reservations and accurately input data into internal software system.
- Negotiate best fares with suppliers, including flexible terms and conditions.
- Assist travellers with resolving issues before, during, and after travel, including cancellations and changes to bookings.
- Work closely with client contacts to understand and meet program objectives/outcomes.
- Identify clients' critical success factors for projects.
- Maintain thorough project documentation to ensure contract and documentation policy compliance.
- Troubleshoot issues by referring to agent tools for guidelines.
- Develop and manage event budgets, monitor profitability, oversee invoicing and reconciliation, and provide event reporting.
- Participate in regular team meetings to stay updated on product launches, industry updates, and team initiatives.
- Continuously improve industry and platform knowledge.
- Provide training in Navan/R&M Systems.
- Support Team Lead & Managers.
Requirements
- A minimum of five years of event planning experience.
- Excellent fare and ticketing knowledge including Published, Net, Group, and NDC fares.
- Professional oral and written communication skills.
- Proficient MS Excel, Word, and PowerPoint skills.
- Technical aptitude to learn new technology.
- Ability to multitask with a desire to resolve urgent matters quickly and efficiently.
- Empathetic disposition with the ability to maintain a professional attitude.
- Experience and ability to adapt and thrive in a hyper-growth environment.
- Excellent understanding of event/delegate management software (Cvent).
- 5+ years of GDS experience preferred.
- An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
- Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships.
- Proven record with strong customer service skills.
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends).
- An interest in travel with a basic understanding of world geography.
Skills
- Event Management
- Client Relationship Management
- Fare and Ticketing Knowledge
- MS Excel
- MS Word
- MS PowerPoint
- Event/Delegate Management Software (Cvent)
- GDS
- Customer Service
- Troubleshooting
- Budget Management
- Supplier Negotiation
- Contract Management
- RFP Processes
- Travel Coordination
- Registration Management
Location
- Australia
Work Type
- Full-time
Experience Level
- 5+ years
About the Company
- Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role.
- All final decisions are made by human recruiters and hiring managers.
- Metaview does not automatically reject candidates or make final hiring decisions.
- Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
- Refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.