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About the Role
As JUNA's Customer Success Manager, you will own the customer journey from deal signing through successful deployment, ongoing operations, expansion, and renewal. Reporting to the Head of Sales, your role is to transform signed deals into successful, long-term partnerships.
Responsibilities
- Coordinate the handover from Sales and ensure alignment among shippers, carriers, and internal teams during ramp-up.
- Lead the handover from Sales into implementation, establishing clear ownership, milestones, and next steps.
- Coordinate carrier onboarding.
- Coordinate vehicle and charging deployment with Operations.
- Track operational integration, timelines, dependencies, and deployment milestones.
- Act as the central point of contact during project ramp-up and maintain clear customer communication.
- Identify operational issues early and drive them to resolution with internal teams.
- Perform quality checks to ensure the project performs against the agreed operational and commercial plan.
- Manage ongoing customer relationships and conduct regular business reviews.
- Monitor operational performance, customer satisfaction, and project success.
- Identify opportunities to expand into additional trucks.
- Develop expansion opportunities with Sales and Commercial Strategy.
- Own the renewal process and proactively manage upcoming contract decisions.
- Provide customer feedback to JUNA to continuously improve the product and service.
Requirements
- Experience in Customer Success, Account Management, Project Management, Operations, or a comparable customer-facing role.
- Strong experience managing complex projects with multiple internal and external stakeholders.
- A combination of operational and commercial thinking.
- Confidence working directly with customers and senior stakeholders.
- Strong analytical skills and comfort working with operational and commercial performance data.
- Professional fluency in English and German required.
- French, Polish, and/or Dutch language skills are a plus.
- Experience in logistics, transportation, fleet management, mobility, or electric vehicles is a plus.
- Experience working with enterprise or business-to-business customers is a plus.
- Experience managing contract renewals and account expansion is a plus.
Skills
- Customer Success
- Account Management
- Project Management
- Operations
- Customer-facing
- Stakeholder Management
- Analytical Skills
- Data Analysis
- English
- German
- French
- Polish
- Dutch
- Logistics
- Transportation
- Fleet Management
- Mobility
- Electric Vehicles
- Enterprise Sales
- B2B Sales
- Contract Renewal Management
- Account Expansion
Location
- Kreuzberg
Work Type
- Hybrid
Experience Level
- 0-6 months ramp up
- 6 months-1 year end-to-end owner
Benefits
- Dog-friendly office
- Hybrid work model
- Relaxed, no-micromanagement culture
- Regular company events
- Access to Urban Sports Club
- Learning and Development budget
- Office stocked with snacks and drinks
About the Company
- JUNA is on a mission to #electrifyroadfreight.
- Founded in 2023, JUNA has deployed a significant fleet of heavy-duty electric trucks in Europe.
- Our innovative business model offers electric trucks as a service, a flexible pay-per-kilometer pricing structure, and access to guaranteed utilization from large shippers.
- As a joint venture between Scania and sennder, JUNA provides access to premium electric trucks and reliable revenue through priority green freight.
- We are transforming road logistics and contributing to a sustainable future.
- We value innovation and give you the freedom to grow and make a significant impact.
- Your work directly contributes to reducing carbon emissions in logistics.
- Our Company Values: Driven by impact, not activity; Collaboration drives the core; Don’t just do it, own it; We think outside the truck; The customer in the driver's seat.
Equal Opportunity
- At JUNA, we value authenticity, humility, and potential - so even if you don't check every box, we encourage you to apply.
- We know that diverse backgrounds, perspectives, and experiences are what drive true innovation.
- If you require accommodation during the hiring process, please don't hesitate to reach out to mikaela.roennkvist@juna.com. Please only contact this email for accommodation purposes.