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About the Role
Lead product and UX design across a distinctive portfolio of guest-facing, restaurant-facing, and enterprise experiences for multiple iconic brands. This player-coach role combines people leadership, portfolio direction, and hands-on design involvement to frame problems, raise design quality, and deliver accessible experiences.
Responsibilities
- Lead product and UX design across assigned product areas, aligning teams around shared outcomes.
- Shape experience and product direction with cross-functional partners by framing opportunities and influencing roadmaps.
- Manage, coach, and develop a distributed team of designers.
- Serve as a player-coach, prioritizing leadership while contributing directly when senior design expertise is needed.
- Establish clear portfolio and delivery plans, including outcomes, priorities, and success measures.
- Maintain transparent visibility, surface risks early, and recommend practical trade-offs.
- Raise the quality and consistency of design work by enabling effective critique and review practices.
- Partner with UX Research and Analytics to translate findings into design implications.
- Promote consistent adoption of enterprise design systems, shared patterns, and accessibility practices.
- Strengthen team capability through coaching, role clarity, and continuous improvement of design practices.
- Advance the responsible use of AI across design by identifying opportunities and helping the team adopt effective practices.
- Manage external design resources and contribute to staffing forecasts, estimates, and budget inputs.
Requirements
- Minimum: 4 yr degree
- 10+ years of experience in product design, UX design, interaction design, service design, or a related field.
- At least 3 years leading people and complex digital product or experience programs.
- Experience leading design across multiple product areas or value streams in a matrixed product and technology organization.
- Demonstrated success developing designers, influencing cross-functional leaders, and balancing customer needs, business goals, delivery realities, and design quality.
- A strong portfolio or body of work showing product and UX design leadership, current craft judgment, evidence-informed decision-making, and thoughtful application of AI within design work or product experiences.
Skills
- People and talent leadership, including coaching, performance management, development planning, and succession support.
- Product and portfolio thinking, with the judgment to prioritize, make trade-offs, and connect design direction to measurable outcomes.
- Deep product and UX design expertise across interaction, information architecture, prototyping, design systems, accessibility, and design-to-development collaboration.
- Strong research and analytics literacy.
- Clear communication, facilitation, negotiation, and executive influence.
- Practical fluency with generative and agentic AI concepts relevant to design.
- Working fluency with modern design, collaboration, planning, delivery, analytics, and AI-enabled productivity tools.
- Experience in restaurant, retail, franchise, hospitality, or other multi-brand and omnichannel environments (preferred).
- Experience with guest-facing digital products, kiosks, internal or enterprise tools, and operational workflows (preferred).
- Experience managing contractors, agencies, vendors, estimates, or budget inputs in a large enterprise (preferred).
Location
- Atlanta Support Center
Work Type
- In-person (4 days per week, typically Monday-Thursday)
Experience Level
- Senior Manager
- 10+ years of experience
- 3+ years leading people
Education Level
- 4 year degree
About the Company
- Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.
- We’re made up of some of the world’s most iconic restaurant brands.
- Our purpose is to ignite and nourish flavorful experiences.