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About the Role
The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks to keep medical centers running smoothly. This role is an integral member of a Physician-lead Care Team focused on providing excellent and comprehensive primary care for a specific patient population.
Responsibilities
- Measures and records patient vital signs; records patient interview and medical history.
- Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.
- Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.
- Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.
- Perform non-critical medical and therapeutic procedures based on medical instructions.
- Collects phlebotomy and other lab specimens; performs basic waived lab tests.
- Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.
- Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.
- Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
- Upon physician approval and authorization, calls in prescriptions to the pharmacy.
- Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct.
- Provides health coaching to a defined group of patients to support healthy lifestyle choices.
- Follows up with coached patients via weekly calls.
- Performs other duties as assigned and modified at manager’s discretion.
Requirements
- Spoken and written fluency in English
- Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed
Skills
- Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families
- Exceptional oral and written communication skills, time management skills and organizational skills
- Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders
- Mindset focused on resolving problems for patients and achieving team goals
- Knowledge of medical products, terminology, services, standards, policies and procedures
- Skilled in basic phone and computer operation
- Must be detail-oriented to ensure accuracy of reports and data
- Ability to maintain effective and organized systems to ensure timely patient flow
- Ability to act calmly in busy or stressful situations
- Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- EMR system experience preferred
Location
- Onsite
Work Type
- Full-time
Experience Level
- A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician or similar in a hospital, medical clinic or comparable environment OR documented clinical rotation training can be substituted for work experience
- Experience working with geriatric patients is a plus
Education Level
- High school diploma or equivalent education (GED) required
- Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required
- BLS for Healthcare Providers required
Salary/Compensations
- $17.0 - $24.26 Hourly
Benefits
- Comprehensive benefits
- Career development and advancement opportunities
- Great work-life balance
About the Company
- We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.
- Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve.
- We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
- ChenMed is changing lives for the people we serve and the people we hire.
Equal Opportunity
- ChenMed is an equal opportunity employer.