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About the Role
The Senior Manager – Technology and Operational Risk Reporting leads first technology and operational risk reporting, ensuring senior management and governance committees receive timely, accurate, and insightful reporting on the organization's operational and ICT risk profile. This role supports effective oversight of operational and technology-related risks through high-quality management information, trend analysis, and meaningful risk insights, working across various departments to reflect the current risk landscape and support strategic decision-making. The position is also responsible for the continual enhancement of reporting, including developing risk metrics, dashboards, and standards, while driving improvements in data quality, automation, and governance, and supporting compliance with the organization's Risk Management Framework and regulatory requirements like DORA and NIS-2.
Responsibilities
- Lead the preparation and delivery of monthly Operational and ICT Risk reporting to Executive Management and other governance forums.
- Ensure reporting provides a comprehensive view of the ICT risk profile, highlighting key risks, emerging themes, and material issues.
- Deliver executive-level reporting that is clear, concise, and focused on strategic decision-making.
- Provide analysis and commentary on risk trends, key drivers, and areas requiring management attention.
- Ensure reporting aligns with Swift's enterprise risk management framework and methodology.
- Analyse operational and technology risk information to identify emerging risks, systemic issues, and trends.
- Challenge data and reporting inputs to ensure management information is accurate, meaningful, and decision-focused.
- Recommend improvements to risk metrics and reporting to enhance executive oversight.
- Support senior stakeholders in understanding Swift's technology risk profile and risk exposure.
- Coordinate and Lead reporting across areas including: Operational Risk, ICT Risk, Technology Resilience, Third-Party ICT Risk, ICT Incident Management, Operational Resilience, Key Risk Indicators (KRIs), Risk Appetite Metrics, Internal Audit and Regulatory Findings, Risk Issues, Actions and Control Effectiveness.
- Ensure significant issues and deteriorating risk positions are appropriately escalated.
- Develop reporting for Senior and Executive Management as well as Board Committee as required.
- Prepare executive briefing papers and management summaries.
- Present risk reporting and analysis to senior management and governance forums where required.
- Ensure reporting supports effective oversight and informed risk-based decision-making.
- Establish and maintain reporting standards, governance, and quality assurance processes.
- Drive continuous improvement of Operational and Technology Risk reporting through automation, data visualisation, and enhanced analytics.
- Oversee the development of dashboards and management information using reporting tools such as Power BI.
- Improve reporting efficiency while maintaining strong governance and data integrity.
- Oversee the collection, validation, and governance of Operational and Technology Risk data.
- Work closely with Technology, Operational Risk, and business stakeholders to improve data quality and reporting consistency.
- Establish controls to ensure completeness, accuracy, and timeliness of reporting information.
- Build strong relationships across Technology, Risk, Cyber Security, Operational Resilience, and business functions.
- Act as the primary point of coordination for Operational and Technology Risk reporting.
- Influence stakeholders to improve reporting quality, governance, and risk transparency.
- Support regulatory reviews, internal audits, and assurance activities relating to Operational and Technology Risk reporting.
Requirements
- Extensive experience in Technology Risk, Operational Risk, Enterprise Risk, or Risk Reporting within banking or financial services.
- Knowledge of DORA, NIS-2, and ICT risk regulatory expectations.
- Demonstrated experience preparing executive and Board-level reporting.
- Strong understanding of operational risk, ICT risk, and technology governance.
- Experience interpreting complex risk information and translating it into clear executive insights.
- Strong analytical, communication, and stakeholder management skills.
- Experience developing management information and dashboards using reporting and visualisation tools.
- Proven ability to influence senior stakeholders and drive reporting improvements.
- Experience with Governance, Risk and Compliance (GRC) platforms (Desirable).
- Experience supporting regulatory engagements and internal audits (Desirable).
- Professional qualifications in Risk Management, Information Security, or Technology Governance (e.g., CRISC, CISA, CISSP, FRM or equivalent) (Desirable).
Skills
- Strategic thinking
- Business acumen
- Executive communication
- Report writing
- Technology and operational risk management
- Data analysis and interpretation
- Governance and regulatory knowledge
- Stakeholder engagement and influencing
- Leadership and coaching
- Continuous improvement and innovation
- Planning, organisation and delivery excellence
- Power BI
Location
- Belgium
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Professional qualifications in Risk Management, Information Security or Technology Governance (e.g. CRISC, CISA, CISSP, FRM or equivalent) (Desirable)
Benefits
- Freedom to be yourself
- A diverse and inclusive environment where everyone's voice counts
- Opportunity to reach your full potential
About the Company
- We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium.
- We are the way the world moves value – across borders, through cities and overseas.
- We support the global economy.
- We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely.
- We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust.
- Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.
- We innovate diligently, test exhaustively, then implement fast.
- Our mission has never been more relevant.
- Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Equal Opportunity
- We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application.
- Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.