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About the Role

As a People Business Partner in EMEA, you will serve as a trusted resource and confidant to employees, a strategic consultant to management on employee relations issues, and lead human resources initiatives. You will be empowered to have direct ownership over a variety of projects and work. This role will be based in our London office and is a unique opportunity to bring your people relations experience to a pivotal region for Braze!

Responsibilities

Provide guidance and assistance to people managers on a broad range of human resources policies and compliance, practices, and programs
Execute with full compliance (in partnership with global People leadership and global employment counsel) employee relations tasks, including offboarding, performance management, behavioral investigations, and more
Act as a thought partner with managers to improve people-related priorities such as coaching and development for employees
Advise employees by taking a consultative approach to help them enhance their working relationships, plan and execute on their career goals, and be impactful and successful contributors to the Braze team
Serve as an initial point of contact and intermediary for employees and leaders, and offer advice, counseling, and training on employee relations matters
Be both an advocate for employees and a champion for the business
Work hand-in-hand with functional and regional leadership to diagnose organizational design and development needs; increase employee motivation, engagement, productivity, and retention; recommend and implement solutions to continuously build morale; and drive our engaging and exciting culture!
Partner closely with other People team functions (including Total Rewards, People Systems & Data, People Programs & Strategy, and Workplace Experience) to better the overall employee experience for our employees; this may include evaluating training programs and assisting with training needs for both individuals and teams, analyzing workforce trends utilizing People data, etc.
Implement people-focused programs that align with Braze’s mission, values, culture, and goals

Requirements

3-5 years of HR business partner and/or HR generalist experience: preferably within the SaaS tech industry, you possess a strong foundation, understanding and experience with human resources best practices, local employment law and employee relations
Excellent verbal and written communication abilities are paramount, and you thrive in a cross-functional, collaborative environment
Approaching situations and challenges with a strategic mindset, ready to roll up your sleeves to tackle any task no matter how small
Attention to detail and accuracy are second nature to you, enabling you to manage complex tasks efficiently
Experience in ambiguous situations where you can easily juggle multiple tasks while maintaining a high level of performance
A proven track record of working effectively with stakeholders at all levels of the organization, tailoring your approach to foster partnership and achieve the best possible outcomes

Skills

Human resources best practices
Local employment law
Employee relations
Verbal and written communication
Cross-functional collaboration
Strategic mindset
Proactive attitude
Organizational skills
Attention to detail
Accuracy
Adaptability
Stakeholder management

Location

London

Work Type

Hybrid

Experience Level

3-5 years

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.