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About the Role
This role is an exciting opportunity to play a vital role in enhancing our customer and driver experience. As an Operations Executive, you'll not only help solve immediate issues but also contribute to shaping long-term improvements. If you're passionate about problem-solving and thrive in a collaborative environment, we’d love to hear from you!
Responsibilities
- Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
- Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
- Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
- Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
- Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
- Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.
- Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
Requirements
- Ability to handle customer queries with professionalism and clarity.
- Strong verbal and written communication skills to effectively convey information and ideas.
- Proven track record of strong problem solving with a proactive mindset.
- Excellent organisational and time management skills to meet targets and deadlines.
- Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
- Strong analytical skills to identify trends and develop actionable insights for process improvement.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Skills
- Problem-solving
- Customer service
- Communication
- Organisation
- Time management
- Analytical skills
Location
- London
Work Type
- Full-time
Salary/Compensations
- £26,500 to £28,000 per annum
Benefits
- 33 days annual leave
- Enhanced MAT and PAT pay
- Personal growth, development, and creating opportunities
- Collaborative working environment
- Focus on finding solutions through technology
- Ambitious, flexible and challenging culture
- Direct impact on business growth
About the Company
- Shift is a rapidly expanding marketplace that’s transforming the logistics industry.
- We’re on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions.
- Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users.
- At Shift, you’ll join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market.