Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Service and Sales Associate role.
Rezi rewrites your resume against Hertz's job description. Free.
Tailor your resume to this Customer Service and Sales Associate role.
Rezi rewrites your resume against Hertz's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Service and Sales Associate posting at Hertz — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Service and Sales Associate posting at Hertz — free, in seconds.
About the Role
The Sales & Service Associate is a commissioned team member that provides world class customer service and professionally and effectively sells Hertz products and services to meet customer needs.
Responsibilities
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
- Focus on selling and revenue maximization on core products such as options to waive customer’s responsibility of damage, fuel options, and vehicle upsells.
- Achieve personal sales goals while supporting team goals.
- Provide helpful, quality service and sales in a fast-paced sales environment, enhancing the customer’s rental experience.
- Convert phone inquiries to reservations and rentals.
- Create a positive customer service experience by listening to and identifying customer needs.
- Engage customers courteously and professionally, ensuring overall customer satisfaction.
- Maximize revenue opportunities by actively soliciting business after every rate quote, addressing customer objections, and utilizing sales techniques to obtain bookings.
- Assist customers with post-rental inquiries related to the rental and billing process.
- View every customer contact as a sales opportunity and solicit reservations on customer service calls.
Requirements
- A valid driver's license
- Must be at least 20 years of age
- Fluency in English
- 1-2 years of customer service and sales experience.
Skills
- Good written and oral communication skills
- Communicate in English clearly and proficiently
- Competitive drive and confidence to succeed in a commission-based environment
- Ability to work in a fast-paced environment with a variety of tasks
- Excellent organizational and time management skills
- Sales, professionalism, and interpersonal skills
- High level of ownership, accountability, and initiative
- Proven experience of working well within a team
- Ability to work flexible shifts including weekends and holidays
- Ability to work overtime as required
- Ability to work outdoors during all weather conditions
- Ability to stand for long periods of time
Work Type
- Full-time
Experience Level
- 1-2 years of customer service and sales experience
Salary/Compensations
- $16.50/hr
Benefits
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
About the Company
- The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
- The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Equal Opportunity
- At Hertz, we champion and celebrate a culture of diversity and inclusion.
- We take affirmative steps to promote employment and advancement opportunities.
- The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
- Individuals are encouraged to apply for positions because of the characteristics that make them unique.
- EOE, including disability/veteran