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About the Role
The Events and Inventory Manager is responsible for the entire retail event lifecycle at Wembley Stadium, from preparation to close-down, across all trading locations. This role ensures seamless execution for matchdays, concerts, and other stadium events, focusing on consistency, stock accuracy, and operational excellence.
Responsibilities
- Partner with Supply Chain, Merchandising, warehouse teams, and the Fanatics Events team to coordinate deliveries, transfers, replenishment, and returns.
- Coordinate with Wembley Facilities, stadium operations, and internal stakeholders on access, logistics, security, and operational restrictions.
- Lead event briefings and post-event reviews, ensuring actions are captured, assigned, and completed.
- Lead and develop the core PREP team, creating skilled area ownership and clearly defined event responsibilities.
- Coach supervisors and team members in stock handling, setup, replenishment, and event execution.
- Allocate PREP resource across all stadium retail areas and hold the team to consistent standards.
- Ensure every event trading location is stocked, equipped, and operationally ready before gates open.
- Integrate Click & Collect seamlessly into matchday and event plans for a frictionless fan experience.
- Identify stock risks early and escalate requirements to protect sales opportunities.
- Coordinate retail readiness across all Wembley locations to deliver a consistently high standard of fan experience.
- Build detailed event operations plans covering stock, equipment, infrastructure, timelines, access, replenishment, and responsibilities.
- Develop and embed standardised preparation and close-down routines.
- Support contingency planning for major events and resolve operational issues quickly during live trading.
- Use stock take data, negative stock reports, and inventory accuracy metrics to drive continuous improvement.
- Own inventory readiness for all event retail locations, ensuring stock is accurately allocated and controls are maintained.
- Control event-related labour and operational costs within agreed budgets.
- Ensure all event retail equipment, tills, fixtures, signage, and consumables are available, tested, and correctly positioned.
- Support stock audits, loss prevention activity, and investigations.
- Maintain accurate event documentation in line with company procedures.
- Apply AI and technology to improve efficiency, quality, and outcomes.
- Use data and digital tools to inform decisions and enhance performance.
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
- Contribute to a culture of innovation and continuous improvement.
Requirements
- Strong experience in event retail, inventory, logistics, stock management, or high-volume retail operations.
- Proven ability to plan and deliver complex, multi-location operations against fixed event deadlines with strong attention to detail.
- Demonstrated experience leading teams in high-pressure, fast-paced event environments.
- Strong inventory control knowledge including stock take processes, negative stock reporting, and loss prevention awareness.
- Ability to build effective working relationships with a wide range of stakeholders.
- Experience building and embedding repeatable operational processes and standards across a team or site.
- Stadium, sports, or major-event retail experience is highly desirable.
Skills
- Data analysis
- AI-enabled insights
- Inventory control
- Stock management
- Logistics
- Event planning
- Team leadership
- Stakeholder management
- Process improvement
- Contingency planning
- Problem-solving
- Cost control
- Loss prevention
Location
- Wembley Stadium
Work Type
- On-site
About the Company
- Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide.
- Fanatics Commerce operates more than 900 e-commerce sites and has a global omnichannel presence across digital, in-venue, and retail, reaching fans in over 180 countries.
- Fanatics is building a leading global digital sports platform, igniting the passions of global sports fans and maximizing the presence and reach for its hundreds of sports partners globally.
- The company offers products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming.
- Fanatics has an established database of over 100 million global sports fans and a global partner network with approximately 900 sports properties.
- Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods.
- It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally.