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About the Role

The Community Health Worker serves as a key point of contact for individuals seeking assistance from Ibero Finger Lakes. This role involves screening, assessing, and providing referrals to Medicaid-eligible clients who may need assistance with housing, food, health care, or other essential human services, while also collecting and maintaining confidential documentation.

Responsibilities

Screen and assess clients to determine their needs and eligibility for assistance for housing, food, health care and other essential human services.
Complete the intake process using a standard questionnaire form.
Collect and maintain accurate client information and documentation.
Perform clerical tasks, including data entry, filing, and maintaining organized records.
Determine and provide appropriate community resource referrals as needed for health care, food, clothing, and/or housing.
Serve as the initial point of contact by answering all incoming calls promptly and courteously.
Greet clients and visitors professionally, ensuring a welcoming environment.
Collaborate with other team members to deliver seamless client support and maintain good working relationships with staff from funding sources, related agencies, and other Ibero programs.
Provide information regarding program location and agency services to callers and visitors.
Verify that the referred individual meets program requirements including having an active Medicaid case.
Safeguard confidential information.
Maintain sign-in-out logbooks for all visitors.
Be available to work outside regularly scheduled working hours when needed.
Participate in related agency and community activities.

Requirements

High School Diploma or equivalent required.
Associate’s degree in office management, Secretarial or Human Services preferred, or equivalent combination of education, and preferably a minimum of one year of direct experience working with families.
Requires basic knowledge of Human Services and community agencies/services available to the public.
Bilingual in Spanish, both written and verbal, preferred.
Ability to perform all physical duties required by the position.
Proficiency in the use of office equipment including computers, software, copiers.
Must possess a valid NYS driver’s license, satisfactory driving record, and transportation.
Demonstrate ability to work cooperatively.
A combination of education, experience, and training other than the above may be approved by Ibero's President and CEO.
This position holds a relatively high degree of independence within the framework of the agency’s policies and procedures.
Must exercise considerable autonomy and initiative and make decisions regarding completion of tasks and monitoring activities.
Must use sound judgment in reaching those decisions and use established policies and procedures in the day-to-day direct service tasks.
The position does require occasional standing, squatting, and lifting to approximately 40 lbs. And frequent sitting.

Skills

Analytical Skills
Accuracy
Customer Oriented
Detail Oriented
Diversity Oriented
Ethical
Interpersonal
Relationship Building
Reliability
Communication, Oral and Written

Experience Level

minimum of one year of direct experience working with families

Education Level

High School Diploma or equivalent
Associate’s degree in office management, Secretarial or Human Services preferred

About the Company

Ibero Finger Lakes