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About the Role
The Trust Engagement team is seeking experienced and motivated individuals to help meet our goals. As a Senior Manager, you will drive the growth and expansion of how we earn and maintain customer trust. You will work with the whole Atlassian team to improve our Trust Program and story.
Responsibilities
- Oversee the team's interactions with Trust & Security, Go-To-Market/Sales, Compliance, Privacy, Legal, and Customer Support.
- Enhance Trust & Security practices.
- Drive strategic enhancements to internal processes.
- Influence security and compliance product features.
- Strengthen customer engagement.
- Enable customers' Trust in Atlassian by understanding and meeting a wide range of customers current and future expectations as it relates to trusting our Cloud Products.
- Provide leadership, mentorship, and manage a high performing team of AMER based professionals, fostering a culture of technical excellence and continuous improvement across the Trust Engagement function.
- Contribute to strategic planning for the Trust Engagement function with senior leadership, shaping and executing a winning enterprise strategy that aligns with Atlassian’s Trust objectives.
- Drive improvements in processes, tooling, and reporting to enhance the effectiveness and scalability of Trust Engagement programs.
- Partner cross functionally with security, compliance, and legal teams on strategic initiatives that deliver customer trust outcomes at scale.
- Act as the primary point of contact for Strategic & Enterprise customer escalations, driving timely resolution and preventing recurrence through post incident reviews and process improvements.
- Support Atlassian Executive Briefings by presenting Atlassian’s Trust Strategy to customers in pre and post sales engagements.
- Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements.
Requirements
- 10+ years of progressive experience across management roles, in Security, Governance, Risk, and Compliance domains.
- Experience mentoring and developing high performing teams, with a track record of elevating team capability and fostering a culture of excellence.
- Demonstrated ability to influence cross functional teams and drive organizational change in security, risk, and compliance domains.
- Proven success in driving programs that scale trust and security practices across large organizations.
- Demonstrated use of AI tools to improve team efficiency and scale trust engagement workflows.
- Familiarity with AI security and compliance considerations (e.g., data residency, model transparency, vendor attestations).
- Evidence of impact beyond individual projects, such as shaping strategy or leading initiatives that span multiple departments or regions.
- Proven ability to brief and influence executives and customers on trust, security, and compliance strategy.
- Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.).
- Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions.
- Experience in a large-scale enterprise Cloud solutions.
Skills
- Security
- Governance
- Risk
- Compliance
- AI tools
- AI security
- AI compliance
- Regulatory Compliance
- Global Privacy Programs
- Cloud Security
Location
- AMER
Work Type
- Office
- Home
- Combination of office and home
Experience Level
- Senior Manager
- 10+ years of progressive experience
Salary/Compensations
- Zone A: $221,400 - $289,050
- Zone B: $199,800 - $260,850
- Zone C: $184,500 - $240,875
Benefits
- Health and wellbeing resources
- Paid volunteer days
About the Company
- At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
- We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
- All your information will be kept confidential according to EEO guidelines.
- To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
- To learn more about our culture and hiring process, visit go.atlassian.com/crh.
- In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.
Equal Opportunity
- We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
- All your information will be kept confidential according to EEO guidelines.