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About the Role
Join Polène's London flagship store as part of the store team, contributing to an exceptional customer experience in a luxury leather goods environment. This role is ideal for individuals passionate about high-end products and dedicated to outstanding service.
Responsibilities
- Create the Polène Experience by actively impacting conversion rates and ensuring customers feel welcomed and valued.
- Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure.
- Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image.
- Promote and encourage additional sales, mastering and informing customers about our services during and after purchases.
- Handle opening and closing of registers and process transactions.
- Develop CRM client follow-up and participate in daily boutique reporting.
- Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks.
- Prepare the boutique before opening by activating lighting, equipment, music, verifying merchandising, and restocking shopping bags.
- Close the boutique after closing time by initiating telecollects, securing registers, sending reports, deactivating lighting and equipment, adjusting merchandising based on stock, organizing materials, and turning off music.
Requirements
- At least 2 years of experience engaging with high-end and international clientele in a similar role.
- Strong sensitivity to products, craftsmanship, and leather artistry.
- Easy integration into a team, demonstrating a collaborative and supportive spirit.
- Friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions.
- Sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail.
- Autonomy, adaptability, and resilience to manage high boutique traffic effectively.
- Available to work 40 hours per week, including weekends.
Skills
- Customer service
- Sales
- Merchandising
- Inventory management
- CRM
- Cash handling
Location
- London
Work Type
- Fixed term contract
- Full-time
Experience Level
- Experienced
Benefits
- Transportation allowance
- Comprehensive health insurance
- Pension benefits
- Performance-based bonuses
- Paid bank holidays
About the Company
- Founded in 2016, Polène is a French leather goods brand known for exceptional artisanal craftsmanship and timeless designs inspired by nature.
- The company is undergoing strong international expansion and structuring its operations.
- Polène boutiques embody the brand's universe, attracting a high-end, international clientele.
- The company employs 800 artisans in its workshops located in Ubrique, Spain.
Equal Opportunity
- Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.