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About the Role
REDCOM is seeking a technical solutions engineer to support business development and sales opportunities. This role requires product expertise, understanding of capabilities, and roadmap for implementation. The position allows for the application of skills in emerging technology, military program knowledge, SIP, IP networking, and network security, combined with presentation and communication abilities. Travel for on-site presentations and demonstrations is a key component.
Responsibilities
- Acquire and maintain a comprehensive understanding of current REDCOM product set, including capabilities and solutions.
- Learn technologies relevant to REDCOM products and solutions (e.g., SIP, IP networking, network security) and earn industry certifications.
- Stay current with the development roadmap for new features and capabilities.
- Stay up to date on emerging technologies.
- Conduct interoperability testing of non-REDCOM products, technologies, and solutions.
- Design, install, configure, and maintain portable product/capability demonstration kits.
- Design, install, configure, and maintain product/capability network in the Center of Excellence.
- Provide remote, over the phone, or in-person technical support.
- Answer routine technical questions both remotely and on-site.
- Conduct research to answer non-routine questions both remotely and on-site.
- Troubleshoot, diagnose, and resolve technical issues both remotely and on-site.
- Prepare and deliver instructor-led technical training virtually, on-site, or at customer sites.
- Develop and maintain product and capability training curriculum.
- Act as the primary technical lead for Business Development (BD), Sales, and Program Management (PM) opportunities.
- Lead technical conversations to determine customer requirements.
- Design solutions to meet requirements utilizing the REDCOM product set.
- Assist the BD Team with closing opportunities and growing REDCOM revenue.
- Assist the BD, Sales, and PM teams in finding and responding to opportunities.
Requirements
- Must be able to travel both domestically and internationally as needed.
- Must be eligible to obtain secret-level clearance as needed.
- Must be prepared to travel 25-30% annually.
- May require extended work hours to meet project or customer requirements.
- Must be available to answer customer calls 24/7 on a 7-day rotational basis.
- Willingness to be available to assist the on-call person 24/7/365 except during approved time off.
- Must be able to work at a computer workstation for extended periods of time.
- Will be required to support trade shows which will involve some manual labor for booth/equipment setup and tear down.
- The ability to carry up to 50 pounds is required for this role.
- Will be required to support demonstrations and site surveys at customer locations.
- Customer locations will vary including environmental (indoors and outdoors), building conditions, etc.
- The activities may require the ability to repeatedly kneel, crouch, reach, push, pull, lift, etc.
Skills
- Working knowledge of IP networking.
- Working knowledge of the Session Initiation Protocol (SIP).
- Basic knowledge of the eXtensible Messaging and Presence Protocol (XMPP).
- Working knowledge of Wireshark.
- Basic knowledge of Session Border Controllers (SBC).
- Working knowledge of radio (RF) networks.
- Basic knowledge of virtualization/hypervisors.
- Working knowledge of Microsoft applications including (Word, Excel, Power Point, and Teams).
- Strong communication and interpersonal skills.
- Strong problem-solving and analytical skills.
Location
- HYBRID Role
Work Type
- FULL TIME
Experience Level
- 3-6 years of relevant experience OR similar level advanced knowledge through industry certification or military program of study and 7+ years of relevant experience.
Education Level
- AAS or BS in a related technical discipline
Salary/Compensations
- $63,500 - $70,000
- $73,000 - $81,500
About the Company
- At REDCOM, our mission is to design the most reliable and innovative communications solutions for customers that span all branches of the U.S. military, government agencies, public safety organizations, and telecom service providers.
- After 45 years in business, we are still in growth mode.