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About the Role
The Box Office Associate delivers exceptional customer service by assisting patrons with ticket and subscription purchases in person, over the phone, and online. The ideal candidate is able to work efficiently in a fast-paced environment while maintaining a friendly and professional demeanor.
Responsibilities
- Search, input, and update customer data entered into Tessitura or comparable ticketing and development software
- Process single tickets sales, subscriptions sales, and exchanges
- Answer basic questions about current and upcoming productions
- Retain and process knowledge of Box Office operations
- Communicate clearly with patrons and staff, both oral and through written communications
- Demonstrate excellent and friendly customer service skills
- Work independently and as a team
- Represent Zach in a professional manner
- Other duties as assigned
Requirements
- High School Diploma or GED
- At least 1-2 years related customer service or Box Office experience
- Basic computer skills - Microsoft Office including Word and Excel
- Working knowledge of Google Workspace
- Basic math skills
- Efficient problem solver
- Ability to multitask and remain calm during high traffic moments
- Able to learn and use Tessitura ticketing software
- Deals with change effectively
- Solves problems resourcefully
- Works with a calm and confident demeanor
- Ability to perform all work with a direct reflection of the vision, mission, and values of Zach Theater
- Ability to lift, push, pull or otherwise maneuver up to 30 lbs repeatedly, either alone or with assistance
- Ability to stand for extended periods of time
- Must have reliable transportation
- Must be willing to work flexible hours, including nights, weekends and holidays as scheduled
Skills
- Customer service
- Ticketing software
- Microsoft Office
- Google Workspace
- Basic math skills
- Problem solving
- Multitasking
- Communication
Location
- On-site
Work Type
- On-site
- Occasional remote work with approval
- Part-time
Experience Level
- 1-2 years
Education Level
- High School Diploma or GED
- Associate degree (preferred)
Salary/Compensations
- $16/hour
About the Company
- At Zach Theater, we believe in the power of light — to illuminate new ideas, spark imagination, and bring people together.
- As Austin’s premier professional producing non-profit theater, we create bold, intimate performances that challenge, delight, and inspire audiences.
- Each year, Zach serves over 125,000 Central Texans – over 55,000 of which are children and youth who participate in our education and outreach programs, as well as inspiring camps and classes.
Equal Opportunity
- Zach Theater is committed to ensuring an equitable and inclusive workforce and we strive for a team that reflects Austin’s diverse culture.
- All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age.