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About the Role

Partner with cross-functional teams to define and track key metrics, analyze people and business data, and translate insights into actionable recommendations that shape people strategies and inform investment decisions.

Responsibilities

Manage end-to-end analytics and reporting domain delivery, including data extraction, validation, dashboard creation, and insight generation.
Discover and implement opportunities to automate analytical processes and minimize manual effort.
Help define primary metrics for the people team and set up robust tracking mechanisms.
Collaborate with cross-functional partners to pinpoint analytical needs, gather data, and evaluate metric performance.
Synthesize complex data analyses into compelling stories for executive and senior leaders to drive strategic decisions.
Serve as a technical advisor and subject-matter expert for the people team, enhancing data literacy.
Conduct ad-hoc deep-dive analyses and maintain a regular reporting cadence.
Partner with the Senior Director, Reward & Analytics to enhance data tooling, warehousing, and governance.
Provide backup and support to the Workforce Planning team during peak workloads or periods of leave.

Requirements

Strong background in data modelling, statistical analysis, and business intelligence (BI) and dashboarding tools.
Proven ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively.
Exceptional communication skills, with the ability to translate complex data and insights into clear, compelling recommendations for senior leaders and employees.
Highly autonomous and self-motivated, with a strong aptitude for learning new concepts, tools, and skills quickly.
Collaborative and service-oriented, with a strong focus on building trusted relationships and delivering solutions that meet stakeholder needs.

Skills

Advanced proficiency in Google Sheets.
Hands-on experience with Sage HR (Salesforce).
Experience working with Looker and BigQuery.

Location

London

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

Competitive compensation package + bonus

Benefits

A range of flexible working options
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year
Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
Pension and life insurance
Health cash plan, online GP, 24/7, Employee Assistance Plan
Full access to Headspace
Paid parental leave
Season ticket loan and a cycle-to-work scheme
Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
Access to over 4,000 deals and discounts
Independent financial advice and free standard professional mortgage broker advice
Talent acceleration programs

About the Company

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews.
Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing.
We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do.
Our culture keeps things fresh –– it’s built on the relationships we create.
We talk, we laugh, we collaborate and we respect each other.
We work across borders and cultures to be the universal symbol of trust in an ever-changing world.
With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real.
We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of.
If you’re ready to grow, let’s go.
Join us at the heart of trust.

Equal Opportunity

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.
Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected.
Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.