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About the Role

As an IT contact person, you will build reliable and secure IT solutions for non-profit organizations, enabling them to focus on their mission. You will be a dedicated IT point of contact, making a difference with your expertise.

Responsibilities

Provide First & Second Level Support via Slack, Microsoft Teams, and E-Mail.
Analyze problems, identify root causes, and implement solutions or escalate effectively.
Ensure quick response times, maintain a friendly tone, and use clear language.
Recognize recurring issues and initiate improvements.
Perform password and MFA resets with proper identity verification.
Create and maintain user accounts, groups, and distribution lists in Microsoft 365 and Google Workspace.
Assign security groups and permissions based on the least privilege principle.
Manage and track licenses.
Set up, deliver, and collect devices for onboarding and offboarding.
Create and disable accounts, and revoke access securely.
Provide welcome packages and initial training for new client employees.
Ensure structured handovers to prevent tasks from being missed.
Triage and track hardware problems.
Package software and roll it out via Intune for Windows and macOS.
Deploy updates and patches, maintaining compliance.
Prepare Apple devices for use, including enrollment via Apple Business Manager.
Address mailbox and inbox issues.
Manage permissions, sharing, and structures in SharePoint, OneDrive, and Drive.
Set up Teams and Meet for new users.
Conduct user training sessions and provide on-site assistance.
Provide on-site support in Berlin for hardware delivery, training, and basic network issues.
Explain technical concepts clearly, even to non-technical individuals.
Document solutions in tickets.
Create short user guides for common tasks.
Identify recurring themes and contribute to developing standards.

Requirements

Completed vocational training as an IT specialist (system integration) or comparable practical experience.
First professional experience is ideal, but recent graduates are also welcome.
Solid foundation in Microsoft 365 (users, groups, licenses, Exchange Online, SharePoint/OneDrive).
Solid foundation in Apple macOS in an enterprise environment, ideally with Apple Business Manager.
Solid foundation in Windows Client & Server (Active Directory, Group Policies, DNS/DHCP, File Services).
Initial experience with Intune or a comparable MDM is a plus.
Proficient use of AI tools for faster solutions, understanding their application, and adhering to data privacy rules.
Very good German language skills (at least C1 level).
Good English language skills (written and spoken).
Valid Class B driver's license.
Patience and a friendly demeanor, even with repetitive requests.
Ability to explain technology clearly and understandably.
Willingness to learn and work diligently.

Skills

Microsoft 365
Apple macOS
Windows Client & Server
Intune
AI Tools
Slack
Microsoft Teams
E-Mail Support
Password Resets
MFA
Identity Verification
User Account Management
Group Management
Distribution List Management
Security Group Management
License Management
Device Setup
Hardware Triage
Software Packaging
Software Rollout
Intune Deployment
Windows App Deployment
macOS Package Deployment
Silent Installs
Detection Rules
Update Deployment
Patch Deployment
Compliance Management
Apple Device Enrollment
Apple Business Manager
Managed Apple IDs
Mailbox Support
SharePoint Management
OneDrive Management
Google Workspace Management
Teams Setup
Meet Setup
User Training
On-site Support
Network Troubleshooting
Technical Documentation
Knowledge Base Creation
User Guides
PowerShell Scripting (Nice to have)
Shell Scripting (Nice to have)
Ticketing Systems (Nice to have)
Backup Systems (Nice to have)
Synology (Nice to have)

Location

Berlin
Remote (after consultation)
On-site at customer locations in Berlin

Work Type

Full-time
Part-time (28-40 hours)
Hybrid

Experience Level

Entry Level
Mid Level

Education Level

Vocational Training (Fachinformatiker:in Systemintegration)
Comparable practical experience

Salary/Compensations

€40,000 - €52,000 gross per year (pro-rated for part-time)

Benefits

Meaningful work supporting social impact organizations
Small, growing team with short communication lines
Clear standards with room for improvement and automation
Provided and encouraged use of AI tools with clear guidelines
Growth opportunities with paid further education (Admin, Cloud, Security)
Welcoming office in Berlin-Schöneberg
Home office options
Regular on-site IT visits at customer locations
Team events (e.g., mountain or sea trips)
Discussions about additional benefits like Gym-Membership or Deutschlandticket

About the Company

We are the backbone for several non-profit organizations in Berlin.
We build reliable and secure IT solutions, allowing associations, foundations, and NGOs to focus on their mission.
Our clients include organizations like the German Children's Fund, the Berlin Technology Foundation, and the World Bank Group.
We are a small, growing team that values expertise and innovation.

Equal Opportunity

We encourage you to apply even if you don't meet every requirement; we value diligent work and a willingness to learn.