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About the Role
Partnering with a leading investment firm offering Forex and CFD trading, this role involves assisting clients in navigating trading accounts and platforms while delivering top-tier service in the FX/CFD space.
Responsibilities
- Assist clients with opening and maintaining trading accounts
- Respond to customer enquiries via email, phone & internal support channels
- Handle welcome calls and client follow-ups to ensure high satisfaction
- Provide information about trading platforms and services
- Resolve back-office and account-related enquiries
- Support clients with technical issues, including MetaTrader platform troubleshooting
- Handle customer complaints professionally, ensuring timely resolution
- Liaise with internal departments to resolve customer issues efficiently
- Escalate complex cases to relevant teams when required
- Support marketing activities, including campaign translations & event coordination
- Educate clients on products and platform functionality
- Contribute ideas to improve customer experience and support business growth
Requirements
- Native or fluent Japanese (written & spoken)
- Fluent English (B2 minimum)
- University or College degree
- Strong communication and interpersonal skills
- Proficiency with MS Office applications
- Comfortable using CRM systems, email platforms & computer applications
- Ability to work independently and within a team
- Ability to work under pressure and meet deadlines
- Experience working with CRM systems and customer support tools
Skills
- Japanese
- English
- MS Office
- CRM systems
- Email platforms
- Customer support tools
- MetaTrader platform troubleshooting
Location
- Japan
- Remote
Work Type
- Remote
- B2B
- Services Agreement
- Freelance contract
Education Level
- University or College degree
Salary/Compensations
- Remuneration according to qualifications and experience
Benefits
- Opportunity to work with an international FX/CFD brokerage
- Dynamic and multicultural working environment
- Opportunities for professional learning and growth
About the Company
- A leading investment firm offering Forex and CFD trading