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About the Role
We are looking for an experienced Building Manager to join our Facilities Management team. This is a highly visible role with responsibility for the operational performance, presentation and occupier experience of one or more prestigious buildings within our London estate. As Building Manager, you will act as the key operational lead on site, ensuring buildings are safe, compliant, commercially well-managed and delivered to the high standards expected across our portfolio. You will work closely with occupiers, service partners and internal stakeholders to create exceptional places where people and businesses can thrive.
Responsibilities
- Lead day-to-day building operations across hard and soft FM services.
- Champion a strong safety-first culture and ensure statutory compliance, fire safety and contractor management requirements are met.
- Build trusted relationships with occupiers, providing a responsive, professional and solutions-focused service.
- Oversee service partner performance against agreed KPIs, SLAs and service standards.
- Manage site inspections, quality audits and action plans to continually improve operational performance.
- Support the management of service charge budgets, purchase orders and financial reporting processes.
- Maintain oversight of building systems, including mechanical, electrical and life safety infrastructure.
- Support occupier fit-outs, lifecycle projects and improvement initiatives.
- Drive sustainability initiatives that contribute to The Crown Estate's net zero ambitions.
- Manage and develop Assistant Building Managers where applicable.
Requirements
- Strong facilities management experience gained within a commercial property, corporate real estate or similarly customer-focused environment.
- Visible and proactive manager who takes pride in maintaining high standards and delivering outstanding service.
- Experience managing multi-tenanted commercial buildings.
- Strong working knowledge of health & safety, fire safety and statutory compliance.
- Experience managing contractors and service partners within a complex operational environment.
- Good understanding of building services, including M&E and life safety systems.
- Commercial awareness, including service charge budget management and supplier accountability.
- Excellent stakeholder management and communication skills.
- Ability to balance customer experience, operational performance and risk management.
- Proactive, collaborative and solutions-oriented approach.
Skills
- Facilities Management
- Health & Safety
- Fire Safety
- Statutory Compliance
- Contractor Management
- Stakeholder Management
- Communication
- Budget Management
Location
- London
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- IOSH Managing Safely
- IWFM Level 3 (or equivalent)
- A-Level qualification or equivalent
- Associate RICS or MIWFM (Desirable)
- NEBOSH National General Certificate (Desirable)
Salary/Compensations
- Competitive salary
Benefits
- Pension
- Performance related bonus
- Flexible working
- Market leading family policies
- Shopping discounts in the West End
- Private healthcare
- Life cover
- Critical illness cover
- 28 days holiday with the option to buy more
About the Company
- At The Crown Estate, we create brilliant places through conscious commercialism. Our Central London portfolio is home to some of the capital's most iconic destinations, where exceptional customer experience, operational excellence and sustainability come together to create lasting value.
- Joining The Crown Estate means becoming part of an organisation that manages some of the most recognised and successful destinations in London. You'll have the opportunity to make a visible impact, work alongside talented colleagues and help deliver exceptional experiences across a world-class property portfolio.
Equal Opportunity
- We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).
- We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
- If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.