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About the Role
This is a talent pool advertisement for future Social Media / Community Management / Influencer Manager positions. Successful candidates will be employed by DEPT® but embedded within a Client’s team, offering the benefits of both in-house impact and DEPT® support. The objective is to drive brand salience, organic growth, and loyalty through community interaction, social strategies, creator programs, and campaigns.
Responsibilities
- Develop and implement social editorial and community strategies aligned with business goals.
- Lead end-to-end influencer programs, including talent discovery, contracting, and performance tracking.
- Drive day-to-day community management, crafting engaging copy and interacting with online communities.
- Utilize social management platforms for content scheduling, workflow management, conversation monitoring, and performance reporting.
- Act as the voice of the community internally, synthesizing feedback and insights to inform strategies.
- Support cross-functional campaign execution and assist in filling out creative briefs.
- Manage paid boosting strategies for content and activations in collaboration with media specialists.
- Represent the Client at industry events, supporting on-site social coverage.
- Cultivate relationships with social platforms to position the Client as an innovative launch partner.
- Maintain an in-depth understanding of Client brand guidelines and priorities to act as a creative adviser.
Requirements
- Experience working with external agency partners is a plus.
- Proven track record in community or social media management for major retail, lifestyle, or category-focused brands.
- Strong experience managing influencers or creators, with an understanding of talent briefing, content management, and measurement tools.
- Familiarity or proficiency with social management and workflow tools such as Sprinklr and Monday.com.
- Excellent social copywriting and editing skills.
- Customer-obsessed creative thinker with knowledge of internet culture, trends, and native social formats.
- Data-driven mindset with experience in social listening, channel analytics, and performance reporting.
- Ability to remain calm under pressure, with meticulous attention to detail and ability to meet deadlines.
- Strong interpersonal and stakeholder management skills for collaboration across global teams and external partners.
- Ability and willingness to travel to key industry events regularly.
Skills
- Social Media Management
- Community Management
- Influencer Management
- Social Copywriting
- Content Strategy
- Campaign Management
- Social Listening
- Performance Reporting
- Stakeholder Management
- Trend Analysis
Location
- Client office (2-3 days from office)
Work Type
- Hybrid
- Full-time
Experience Level
- Various levels of experience across social media management, community engagement, and influencer strategy.
Benefits
- Flexible hybrid working policy
- Early Finish Fridays
- 26 days paid holiday, plus UK Bank Holidays
- Dedicated mental health resources
- Enhanced sick pay scheme
- Employee assistance programme
- Trained Mental Health First Aiders
- Company Pension Scheme
- Private Medical Insurance or Cash Plan scheme
- Season Ticket Loan
- Cycle to Work Scheme
- EV Car Scheme
- Enhanced family-friendly policies
- Workplace Nursery Scheme
- DEPT® Allowance for professional development or personal wellbeing
- Social and Cultural Events
- Learning and Development opportunities
- Buddy Program
About the Company
- DEPT® is a Growth Invention company that helps ambitious brands grow faster by creating what is next at the intersection of technology and marketing.
- DEPT® operates with values of better together, relentlessly curious, and get sh*t done.
- DEPT® is a Certified BCorp Agency and multi-award winning “Agency of the Year”.
- DEPT® offers opportunities to work with clients of all sizes and across all industries.
- Global DEPT® Cares Month is an annual initiative where teams support local charities and pr-bono projects.
Equal Opportunity
- At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive.
- We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
- We encourage applications from individuals who may not meet every qualification.
- We encourage candidates to reach out to discuss any reasonable adjustments needed throughout the recruitment process.