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About the Role

As a Customer Success Manager at CarOnSale, you will be responsible for onboarding major clients, proactively managing complex end-to-end processes, and implementing analytical and operational projects. You will actively shape processes and success at key interfaces with customers, sales, after-sales, and operations, contributing to the growth of a dynamic tech company. Your ideas will be valued, and your contributions will yield immediate, visible results in a supportive environment focused on personal and professional development.

Responsibilities

Manage the operational onboarding of new dealers, with a focus on major clients, ensuring their successful platform adoption and understanding of relevant features.
Analyze existing workflows for dealer accounts to identify improvement areas and implement measures for smooth and efficient processes between sellers and buyers.
Coordinate the operational experience between clients and internal Sales and After Sales teams to ensure seamless collaboration and a positive customer experience.
Conduct regular check-ins with accounts to identify operational challenges early and implement effective solutions to maintain quality and support dealer success.
Utilize data analysis to continuously ensure platform stability and customer satisfaction, identifying areas for improvement.

Requirements

1 to 4 years of experience in Customer Success, Operations, Project Management, or Process Management (internships, junior or mid-level roles).
High analytical competence to quickly understand complex processes and find structured solutions.
Strong communication skills in German (C2 level) and English (minimum C1 level), with the ability to communicate confidently with large clients and diverse teams.
Hands-on, proactive, resilient, and self-organized approach.
Proficiency in stakeholder management with the ability to manage multiple parallel tasks.
Affinity for digital tools, CRM, and AI, with an interest in technology, data, and platform-based work.
Automotive industry knowledge is a plus but not a prerequisite.

Skills

Customer Success
Operations
Project Management
Process Management
Analytical Skills
Communication
Stakeholder Management
Digital Tools
CRM
AI
Data Analysis

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Junior
Mid-level

Benefits

3 days in office, 2 days remote work per week
28 days of vacation per year
Half a day off on December 24th and 31st
10 days 'work from anywhere' per year
20% contribution to company pension plan
Free FitX membership or Urban Sports Club subsidy
Exclusive employee discounts and benefits
Virtual Stock Options Plan
Choice of hardware (Windows or iOS)
Development discussions twice a year
Individual training budget
Structured onboarding
Strong sparring culture
Buddy program
Prayer Room
Dog-friendly office
Internal women's network with monthly meetings and support

About the Company

CarOnSale is an AI-powered system for the B2B used car trade in Europe, integrating software, data, logistics, financing, and services onto a single platform.
We serve approximately 2,500 dealers and 40,000 buyers across six countries.
Our goal is to reconnect markets and shape the future of trade with our team.

Equal Opportunity

We live diversity! We offer a Prayer Room for those who wish to pray during the workday, a dog-friendly office, and an internal women's network that specifically promotes and supports women in tech through monthly meetings, exchange, and 1:1 support.