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About the Role

Lead the operations of client centre, catering, employee dining, pantry services, and lobby reception in the Tokyo office. Enhance the workplace experience for clients and employees by ensuring seamless service delivery, fostering collaboration, and driving continuous improvement in amenity services.

Responsibilities

Lead client centre and dining operations, implementing global standards and procedures to ensure outstanding service.
Maintain a proactive, solution-oriented approach to service delivery, prioritizing safety and security.
Oversee room booking and guest management systems to ensure resource availability and business continuity.
Provide metrics and insights on meeting space utilization, visitor statistics, and sales trends.
Manage vendor relationships through regular reviews to enhance dining services and menu offerings.
Address and resolve client feedback promptly and professionally, driving effective solutions.
Achieve key performance indicators across all services, ensuring excellence in menu offerings and program effectiveness.
Collaborate with third-party vendors for event enhancements, including wines, floral arrangements, and decorations.
Innovate and adapt service offerings to align with current market trends and exceed client expectations.
Enable cross-collaboration with other country leads to share best practices and knowledge.
Deliver personalized service, ensuring client needs are communicated across AV, IT, Security, Facilities, Catering, and vendor teams.

Requirements

Degree in hospitality or related field.
Experience in five-star hotels, event planning, and food and beverage environments.
Proven leadership in team management, meeting planning, and customer service.
Expertise in food, beverage, and catering services.
Strong interpersonal skills for engaging with clients and executives.
Highly organized with the ability to prioritize tasks effectively.
Proficient in Microsoft Office.
Excellent verbal and written communication skills.
Team-oriented, decisive, and adept at problem-solving.
Ability to thrive in a fast-paced environment and consistently deliver on deadlines while maintaining high standards.

Skills

Hospitality
Event planning
Food and beverage services
Team management
Customer service
Catering services
Interpersonal skills
Organization
Prioritization
Microsoft Office proficiency
Verbal communication
Written communication
Problem-solving
Mentoring
Team development
Marketing strategies
Event management systems
Guest management systems
Cost-effective operations
Relationship cultivation
Financial reporting
Vendor oversight

Location

Tokyo

Work Type

Full-time

Experience Level

Leadership experience

Education Level

Degree in hospitality or related field

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.