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About the Role

Join Anthropic's Customer Success team as an EMEA-based Customer Success Manager to pioneer the future of enterprise AI adoption. You will serve as a strategic partner and trusted advisor to complex customers across EMEA, helping them leverage Anthropic's AI capabilities. Your role involves understanding customer business objectives, providing strategic guidance, and supporting their growth and evolution with AI solutions. Insights gathered will directly inform product development and go-to-market strategies, making you a key voice in shaping the company's value delivery. As an early CSM in EMEA, you will help build regional processes, establish new customer relationships, and represent Anthropic's brand in a high-growth market, requiring autonomy and cross-time zone collaboration.

Responsibilities

Build trusting, strategic relationships with key EMEA customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion.
Become an expert in Anthropic's products (API, Claude for Enterprise, Claude Code), understanding technical nuances and best practices to guide customers.
Leverage customer and regional knowledge to drive usage planning, understanding current and future consumption/adoption and its realized value.
Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization to drive full value from contracted commitments.
Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing the product roadmap and engaging Product PMs as the voice of EMEA customers.
Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases.
Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude.
Develop and execute change management strategies to drive end-user adoption and maximize value, including Train the Trainer programs and organizational enablement.
Own the customer experience across their lifecycle, managing account and success plans, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic.
Build Anthropic's brand and customer relationships as a member of the first in-region CS team, developing EMEA-specific processes, playbooks, and best practices.

Requirements

6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar).
Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each.
Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
Experience explaining and demonstrating technical products to various audiences.
Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
Cross-functional collaborator who represents the customer proactively, rallying everyone around paths forward that solve customer needs.
Strong project management skills and ability to manage multiple customer relationships.
Passion for AI and interest in responsible development of advanced systems.
Experience working in and building a growing region, while navigating across time zones with US-based headquarters.
A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality.
Native English and (Bonus) Fluency in French, German, Spanish or Italian.

Skills

Customer Success
Consulting
Solutions Architecture
AI/ML concepts
API integrations
Software implementation patterns
Project management
Change management
Strategic planning
Cross-functional collaboration

Location

EMEA

Work Type

Hybrid

Experience Level

6+ years

Education Level

Bachelor's degree or equivalent combination of education, training, and/or experience

Salary/Compensations

£135,000—£165,000 GBP

Benefits

Competitive compensation and benefits
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
Visa sponsorship

About the Company

Anthropic's mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society.
The team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders.
Anthropic believes that the highest-impact AI research will be big science, working as a single cohesive team on large-scale research efforts.
The company values impact—advancing long-term goals of steerable, trustworthy AI—rather than smaller, specific puzzles.
AI research is viewed as an empirical science with connections to physics and biology.
The company is an extremely collaborative group, hosting frequent research discussions.
Anthropic is a public benefit corporation headquartered in San Francisco.

Equal Opportunity

We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed.
We think AI systems like the ones we're building have enormous social and ethical implications, making representation even more important.
We strive to include a range of diverse perspectives on our team.