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About the Role
This position is responsible for carrying out equipment service, after-hours service, commissioning, and service contracts as planned and directed by management.
Responsibilities
- Ensure service reports, expense claims, and other required reports are submitted by the due date.
- Complete timesheets accurately, recording hours worked and all call-out/response times, and submit them by the due date.
- Supply a Doctor’s Certificate for absences exceeding two days due to illness/injury.
- Complete Field Service Reports for every service call, ensuring they are signed by the customer and detail all items used.
- Perform commissioning, service contract maintenance, and after-hours service commitments professionally and efficiently.
- Maintain positive customer relationships by promptly reporting complaints for remedial action.
- Maintain competence through available training and personal updating to handle required technology.
- Ensure company vehicle, personal dress, and appearance are presentable and professional.
- Fill out Spare Parts Van stock requisitions when stock is required to maintain accurate records.
- Be aware of sales and service opportunities and report them to management.
- Inform the Sales Department of new sales opportunities and prospects, and collaborate to achieve business goals.
- Comply with all Work, Health & Safety, Environment, and Quality obligations.
- Actively promote safety in the workplace.
Requirements
- A Driver's License is required.
- Overnight or longer trips may be required.
- Ability to work unaccompanied (Lone worker).
- Availability for after-hours work and participation in an On-Call Roster.
- Ability to attend customer Service calls.
- Occasional use of ladders.
- Ability to work in tight and restricted locations.
- Ability to work on and around Energized Electrical equipment.
- Ability to lift, carry, and relocate equipment and components (e.g., Batteries, tools, spare parts).
Skills
- Commercial acumen
- Technical knowledge in data centres, telecom, commercial & industrial or similar industries
- Proven track record within the power industry as a service technician
- Proficiency in Microsoft Office
- Excellent communication skills
- Excellent inter-personal skills
- Excellent problem-solving skills
- Learning agility
- Ability to work collaboratively in a team environment
- Ability to multitask and prioritize workloads
- Negotiation skills
- Influencing skills
- Computer literacy at an intermediate level
Location
- Remote sites
Work Type
- Full-time
- After-hours work
- On-Call Roster
Experience Level
- Proven track record within the power industry as a service technician
Education Level
- Electrical/Electronics Trade Certificate (ideally)
- Relevant State-based Electrical Licence
About the Company
- Vertiv brings together hardware, software, analytics, and ongoing services to enable customers’ vital applications to run continuously, perform optimally, and grow with their business needs.
- Vertiv solves critical challenges in data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services.
- Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and operates in over 130 countries.
Equal Opportunity
- Vertiv is an Equal Opportunity/Affirmative Action employer.
- We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
- If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.