Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Costumer Success Manager (m/w/d) role.
Rezi rewrites your resume against LANCH's job description. Free.
Tailor your resume to this Costumer Success Manager (m/w/d) role.
Rezi rewrites your resume against LANCH's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Costumer Success Manager (m/w/d) posting at LANCH — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Costumer Success Manager (m/w/d) posting at LANCH — free, in seconds.
About the Role
As a member of Customer Success Management, you will build the department and structures from scratch. You will be responsible for the performance of a fixed portfolio of partner restaurants and develop it further using data. You will combine partner communication, strong analytics, and AI-first process optimization to measurably improve the revenue, quality, and availability of our brands – while building scalable structures.
Responsibilities
- Act as the main point of contact for your partner portfolio (>€5 million in annual revenue) and manage collaboration based on clear KPIs (e.g., revenue, availability, quality/ratings).
- Set priorities, provide constructive challenges, and ensure consistent implementation.
- Independently build analyses in Metabase and use SQL to identify root causes for performance changes.
- Translate data into clear action recommendations and track the impact of your measures.
- Identify and implement revenue-increasing measures such as delivery area optimization, opening hour adjustments, menu/assortment adjustments, quality improvements, and promotion setup, aiming for sustainable growth.
- Develop playbooks, routines, and standards to make partner management repeatable and scalable.
- Utilize Gemini/AI as a default tool to document, automate, and continuously improve workflows.
- Pragmatically assist when urgent support is needed or an action requires quick backing, coordinating with internal teams and partners.
Requirements
- University degree or training with a business focus (Business Administration, Economics, Management, Entrepreneurship, or similar) with ideally first work experience (internships, permanent entry) or administrative/operational management experience in hospitality or gastronomy.
- Understand operational KPIs (revenue, conversion, availability, cancellations, ratings) and derive structured measures (hypotheses → test → result).
- Ability to define, simplify, and standardize processes (playbooks, checklists, escalation paths) and measure their effectiveness.
- Ability to explain numbers understandably, formulate measures clearly, and align stakeholders (partners + internal) towards a common goal.
- Proficiency with spreadsheets/sheets, CRM/ticketing systems, and documenting decisions comprehensibly.
- Ability to independently write SQL queries and build analyses in tools like Metabase.
- Daily use of AI as a productivity tool (analysis preparation, process design, text/communication, automation ideas) and thinking in prompts, templates, and workflows.
- Verhandlungssichere Deutschkenntnisse (fluent German language skills) are required for this role.
Skills
- Partner Management
- Data Analysis
- SQL
- Metabase
- Process Optimization
- AI Tools
- Communication
- KPI Management
- Business Development
Location
- Berlin
- Remote
Work Type
- Office-based
- Hybrid
Experience Level
- Entry-level
- Some experience
Education Level
- University degree or training with a business focus
Benefits
- Fair compensation
- Shares in LANCH (for permanent employees)
- Team offsites every 16 weeks
About the Company
- LANCH is a rapidly growing consumer startup in Germany, founded by serial entrepreneurs and supported by top European investors.
- Our vision is to create the food brands of tomorrow in delivery, retail, and CPG.
- We operate multiple ghost kitchen brands, are expanding internationally, and are driving significant store expansion with Loco Chicken.
- Investors include HV Capital, Felix Capital, and founders/executives from FlixBus, Gorillas, Flaschenpost, Glovo, Foodspring, Foodora, HelloFresh, Wolt.
- Supported by notable investors and celebrities such as Knossi, Luciano, Mario Götze, André Schürrle, and Trymacs.
- Huge growth and massive career trajectory.
- Work with experienced founders & C-Level.
- Trusted by the best investors.
- Perfect timing to join for massive impact and career growth.
- Culture of learning, responsibility, and fun.
- Exceptionally good and experienced team.
- 70+ team members after just 3 years with flat hierarchies.
- Full autonomy at every level.