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About the Role
As a member of the Account Management team, you will build the department and structures from scratch. You will be responsible for the performance of a fixed portfolio of partner restaurants and develop it further using data. You will combine partner communication, strong analytics, and AI-first process optimization to measurably improve the revenue, quality, and availability of our brands – while building scalable structures.
Responsibilities
- Act as the main point of contact for your partner portfolio (over 5 million euros in revenue per year) and manage collaboration based on clear KPIs (e.g., revenue, availability, quality/ratings).
- Set priorities, constructively challenge, and ensure consistent implementation.
- Independently build analyses in Metabase and use SQL directly to find root causes for performance changes.
- Translate data into clear action recommendations and track the impact of your measures.
- Identify and implement revenue-increasing measures such as delivery area optimization, opening hour adjustments, menu/assortment adjustments, quality improvements, and promotion setup.
- Develop playbooks, routines, and standards to make partner management repeatable and scalable.
- Utilize Gemini/AI as a default to document, automate, and continuously improve workflows.
- Pragmatically assist when urgent support is needed for issues or promotions, coordinating with internal teams and partners.
Requirements
- University degree or training with a business focus (Business Administration/Economics/Management/Entrepreneurship or similar) with ideally first work experience (internships, permanent position) or administrative/operational management experience in hospitality or gastronomy.
- Understand operational KPIs (revenue, conversion, availability, cancellations, ratings) and derive structured measures from them (hypotheses → test → result).
- Ability to define, simplify, and standardize processes (playbooks, checklists, escalation paths) and measure their effectiveness.
- Ability to explain numbers understandably, formulate measures clearly, and align stakeholders (partners + internal) towards a common goal.
- Work cleanly with spreadsheets/sheets, CRM/ticketing systems, and document decisions comprehensibly.
- Proficiency in SQL for writing queries and building analyses in tools like Metabase.
- Daily use of AI as a productivity tool (analysis preparation, process design, text/communication, automation ideas) and thinking in prompts, templates, and workflows.
- Verhandlungssichere Deutschkenntnisse (fluent German language skills) are required for this role.
Skills
- Data-driven development
- Partner communication
- AI-first process optimization
- Analytics
- SQL
- Metabase
- Business Thinking
- Process Building
- Communication
- Spreadsheets/Sheets
- CRM/Ticketing systems
- AI tools
Location
- Berlin
- Remote
Work Type
- Office-based
- Hybrid
Experience Level
- Entry-level
- Early career
Education Level
- University degree or training with a business focus
Benefits
- Fair compensation
- Shares in LANCH (for permanent employees)
- Full autonomy at every level
- Team offsites every 16 weeks
About the Company
- LANCH is a rapidly growing consumer startup in Germany, founded by serial entrepreneurs and supported by top European investors.
- Our vision is to create the food brands of tomorrow in delivery, retail, and CPG.
- We operate multiple ghost kitchen brands, are expanding internationally, and are driving significant store expansion with Loco Chicken.
- Supported by HV Capital, Felix Capital, and numerous high-profile investors and celebrities.