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About the Role

UiPath is seeking a Support Engineer to join their team. This role involves providing technical support for UiPath's on-premises products and cloud services, focusing on incident response and problem resolution. The position offers the opportunity to work with cutting-edge Agentic Automation and Robotic Process Automation (RPA) technologies, contributing to the future of digital workforces.

Responsibilities

Provide support for UiPath on-premises products and cloud services, including incident response and technical issue resolution for business partners and clients.
Handle support during business hours (Monday-Friday, 8 AM - 8 PM, excluding weekends and holidays), with compensatory time off for weekend/holiday work.
Lead consensus-building with internal departments to develop approaches for resolving client-reported incidents.
Provide optimal solutions to clients.
Conduct technical verification of UiPath products.
Develop and operate AI agents and robots to support support operations.
Write knowledge base articles for external publication.
Consult with overseas development departments regarding issues and solutions.
Plan, design, and deliver services for overall technical support operations.

Requirements

Experience in analyzing Windows application failures (e.g., process dump analysis and memory dump analysis using Sysinternal, Windbg).
Experience in deciphering network logs (packet capture/communication logs).
Over 3 years of software development experience in C/C++, .NET, Java, or Python.
Experience supporting software products (experience supporting SaaS/cloud products or products incorporating LLM/generative AI is a plus).
Native-level Japanese language proficiency.
Business-level English proficiency (ability to read English documents and collaborate with global product teams).
A degree in Information Engineering/Science or a related field.

Skills

Agentic Automation
Robotic Process Automation (RPA)
Incident Response
Technical Support
Windows Application Analysis
Network Log Analysis
Software Development (C/C++, .NET, Java, Python)
SaaS/Cloud Product Support
LLM/Generative AI
AI Agent Development
Robot Development
Knowledge Base Creation
Global Collaboration

Location

Remote
Hybrid
Office-based

Work Type

Full-time

Experience Level

3+ years of software development experience

Education Level

Degree in Information Engineering/Science or related field

About the Company

UiPath believes in the transformative power of automation to change how the world works.
We are committed to creating category-leading enterprise software that unleashes that power.
We are a fast-moving, fast-thinking growth company.
We have a grand vision for people to do more creative and innovative work by freeing up human labor through Agentic Automation and Robotic Process Automation (RPA).
UiPath's Robotic Process Automation tools can automate workflows, from repetitive and simple to complex, that were traditionally performed by humans.

Equal Opportunity

We value a range of diverse backgrounds, experiences and ideas.
We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes.
Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights.