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About the Role

This role involves executing and delivering valuable services for LSEG TORA clients, including onboarding, STP integration, and managing special projects to support trading and operational activities. The position requires a professional focused on customer service and managing client expectations to achieve project goals and timelines.

Responsibilities

Work directly with traders, portfolio managers, back/middle office staff, brokers, and other software vendors to implement client solutions.
Lead the onboarding of new LSEG TORA clients, aligning solutions to client goals and workflows for a smooth launch.
Define requirements with engineering teams and manage the straight-through-processing of trade information to client downstream systems.
Lead client-specific projects, including defining requirements, crafting SOW documents, and managing projects to completion.
Fulfill new client requests, including system functionality and configuration changes, within required timeframes.
Accurately record all projects and time spent using designated systems and processes.
Support cross-regional initiatives for clients and the team to achieve global company goals.

Requirements

Knowledge of financial products and experience in the electronic trading space (e.g., OMS, EMS, FIX connectivity).
Proven experience in the financial services industry with a deep understanding of systems, applications, and programs.
Proven expertise in business analysis, project management, planning, and organization.
Excellent interpersonal skills in English.
Comfortable addressing clients and skilled in gathering client requirements.
Ability to multitask in a multifaceted environment with attention to detail.
Analytical skills and a strong sense of urgency to provide solutions and insights.
Ability to forge positive relationships with clients, partners, and team members.
Proficient speaking and writing in Japanese.

Skills

Customer service
Project management
Business analysis
Client relationship management
Integration
Change management
Analytical skills
Communication

Location

London

Work Type

Full-time

Experience Level

Manager

Benefits

Healthcare
Retirement planning
Paid volunteering days
Wellbeing initiatives

About the Company

LSEG is a leading global financial markets infrastructure and data provider.
Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our values are Integrity, Partnership, Excellence, and Change.
We are a dynamic organization of 25,000 people across 65 countries.
We value individuality and encourage employees to bring their true selves to work.
We are committed to sustainability and partner with customers to help them meet their sustainability objectives.
The LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.
Colleagues can get involved through fundraising and volunteering.

Equal Opportunity

We are proud to be an equal opportunities employer.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
We can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.