Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Case Manager Level 1 role.
Rezi rewrites your resume against Allianz Insurance's job description. Free.
Tailor your resume to this Senior Case Manager Level 1 role.
Rezi rewrites your resume against Allianz Insurance's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Case Manager Level 1 posting at Allianz Insurance — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Case Manager Level 1 posting at Allianz Insurance — free, in seconds.
About the Role
Manage a portfolio of Workers' Compensation claims for government clients from inception to finalization, optimizing return to work and health outcomes. This role involves strategic collaboration, case management, and coaching to enhance claims results and foster effective stakeholder relationships.
Responsibilities
- Manage a portfolio of Treasury Managed Fund claims from inception to finalization in accordance with regulatory and Allianz requirements.
- Maintain a focus on strategic collaboration and case management.
- Maximize return to work and return to health outcomes for claimants.
- Display initiative and leadership on a team and business level.
- Make informed liability decisions for claims based on comprehensive evaluation of all relevant and accessible information.
- Foster effective relationships with stakeholders, including injured claimants, families, legal and medical professionals.
- Uphold high customer service standards and maintain strong relationships with key stakeholders.
- Continuously assess Workers' Compensation claims for treatment and rehabilitation needs.
- Identify trends for risk management and recommend policy improvements.
- Coach and lead projects to enhance claims results.
- Coach others to develop stakeholder relationship skills.
Requirements
- Successfully completed structured training and compiled a portfolio of evidence, demonstrating technical proficiency with systems, software, databases, reporting, and communication tools.
- Possesses relevant medico-legal qualifications and experience in bodily injury claims processes across insurance, legal, medical, or complex customer service sectors.
- Capable of working collaboratively in a team environment, providing advice and guidance, and temporarily fulfilling roles such as Case Reviewer and Team Manager to support the team.
- Exhibits strong planning and prioritization skills, effectively organizing tasks and managing competing resources.
- Demonstrates excellent verbal and written communication skills, with the ability to interpret complex information, extract insights, and balance empathy with achieving optimal commercial outcomes for Allianz.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Skills
- Workers' Compensation claims management
- Strategic collaboration
- Case management
- Stakeholder relationship management
- Liability decision making
- Customer service
- Risk management
- Policy improvement
- Coaching
- Leadership
- Planning and prioritization
- Verbal communication
- Written communication
- Emerging technologies
Location
- North Sydney
Work Type
- Hybrid
Experience Level
- Senior
Education Level
- Medico-legal qualifications
Benefits
- Inclusive Culture
- Supportive, open-minded team focused on customer outcomes
- Work-life balance
- Flexible, hybrid work arrangements
- Tailored workplace adjustments
- Career Development
- Mentoring
- Development opportunities
- Global mobility opportunities
- Access to over 10,000 learning resources
- Financial and Well-being Perks
- Discounts on Allianz products, retail, tech, and travel
- Financial wellness initiatives
- Employee Share Purchase Program
About the Company
- Allianz is one of the most trusted insurance and asset management companies in the world.
- Caring for employees, their ambitions, dreams and challenges, is what makes Allianz a unique employer.
- Allianz aims to build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for customers and the world.
- Allianz stands for unity and believes that a united world is a more prosperous world.
- Allianz is dedicated to consistently advocating for equal opportunities for all.
- Allianz fosters an inclusive workplace where people and performance both matter.
- Allianz nurtures a culture grounded in integrity, fairness, inclusion and trust.
Equal Opportunity
- Allianz welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
- If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.