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About the Role

As a Business Process Manager in the Data and AI Enablement team, you will help Zip understand and simplify business operations. You will connect processes with risks, controls, data, and technology to provide a clear view of business operations and identify opportunities for improvement.

Responsibilities

Build a clear view of Zip’s critical business processes, working with functional leaders and Enterprise Risk to validate, assess and prioritise them.
Bring existing process information together into a structured, accessible repository.
Map business processes and connect activities with relevant risks, controls, data and systems.
Create consistent process workflow models aligned with BPMN 2.0 and internal process modelling standards.
Partner with teams to identify opportunities to redesign processes, remove inefficiencies and improve outcomes.
Help evolve Zip’s Process Management Framework, Policy and Modelling Standards.
Own the administration and ongoing effectiveness of the SAP Signavio process repository and support Process Owners and Process Champions.
Support connections between process management and relevant Risk Management, Data Catalogue and Application Catalogue repositories.
Use approaches such as Lean, Six Sigma and Kaizen to identify root causes, solve problems and drive continuous improvement.
Explore how AI and emerging technology can simplify process management, improve self service and create smarter ways of working.
Champion new ways of working, helping teams understand and adopt process changes and building greater process literacy.

Requirements

Extensive experience in business process management, business analysis or a related discipline, with the ability to work across complex organisations.
Strong business process analysis, mapping, design and improvement capability, including impact analysis and performance monitoring.
Experience applying BPMN 2.0 and using process modelling platforms, ideally SAP Signavio or a comparable enterprise process management tool.
A strong understanding of how business process management connects with enterprise architecture, risk management, data and technology.
Experience applying continuous improvement methodologies such as Lean, Six Sigma or Kaizen.
Strong analytical, problem solving and decision making skills.
Excellent communication and stakeholder partnership skills.
Relevant tertiary or industry qualifications, or equivalent practical experience.
Project management experience would be valuable.
A mindset that embraces AI and new tools to adapt, learn and grow.
An aptitude for identifying and managing risks.
Alignment with company values: Customer First, Own It, Stronger Together and Change the Game.

Skills

Business Process Management
Business Analysis
Process Mapping
BPMN 2.0
Continuous Improvement
SAP Signavio
Process Modelling Platforms
Lean
Six Sigma
Kaizen
Risk Management
Data Management
Technology Integration
AI
Problem Solving
Stakeholder Management
Communication
Project Management

Location

Sydney

Work Type

Flexible
Hybrid

Experience Level

Extensive experience in business process management, business analysis or a related discipline
Project management experience would be valuable

Education Level

Relevant tertiary or industry qualifications, or equivalent practical experience

Benefits

25 days paid leave annually, including birthday leave and quarterly wellbeing days
16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
Family support policies including miscarriage bereavement leave and domestic violence leave
Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
Fee free Zip products, and discounts with Zip merchant partners in Australia
Team social events, epic offices, free breakfast daily, and weekly free lunches in Sydney and Melbourne
Access the Flare Benefits Hub and Novated Leasing, with savings across groceries, fuel, tech, fashion, dining and more, alongside health perks, wellbeing guidance and potential tax savings on car ownership

About the Company

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people centred products.
Operating in two core markets, Australia and New Zealand and the US, Zip offers access to point of sale credit and digital payment services, connecting millions of customers with its network of tens of thousands of merchants.
Zip’s Technology function is responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.
Zip is a values led business guided by Customer First, Own It, Stronger Together and Change the Game.

Equal Opportunity

Be a part of a team that reflects the diversity of our customers.
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
We’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.