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About the Role
Play a key role in supporting the operational performance of the Mission Australia Housing portfolio, ensuring strata, commercial leasing, insurance, and facilities matters are managed effectively and compliantly. Simplify complex property matters, resolve issues proactively, and contribute to the improvement of systems and processes for safe and secure housing outcomes.
Responsibilities
- Coordinate strata and body corporate matters, building effective relationships with strata managers and owners corporations.
- Review strata budgets, levy notices, sinking funds, and capital works plans for sound financial oversight.
- Manage defect claims, shared maintenance issues, and common property matters through to resolution.
- Maintain accurate strata, lease, insurance, and facilities records, registers, and documentation.
- Coordinate the administration of commercial leases and sublease agreements, including renewals, variations, and terminations.
- Monitor lease compliance obligations, critical dates, and contractual requirements, escalating risks.
- Support end-to-end property insurance claims, working with insurers, brokers, and internal stakeholders.
- Provide facilities coordination support across multiple sites, ensuring service standards, compliance, and asset presentation.
- Assist with audits, governance activities, and continuous improvement initiatives to strengthen portfolio management practices.
- Develop strong relationships with internal and external stakeholders to support integrated service delivery and positive operational outcomes.
Requirements
- Previous experience in strata, property, or facilities management within residential, commercial, or community housing environments.
- Demonstrated experience administering leases or sublease arrangements and managing compliance obligations.
- Experience coordinating property-related insurance claims and managing insurer or broker relationships.
- Strong capability supporting multi-site property portfolios and operational teams.
- Excellent documentation management skills with a high level of accuracy and attention to detail.
- Ability to interpret lease agreements, strata documentation, and insurance requirements and translate them into practical actions.
- Strong stakeholder engagement, communication, and relationship-building skills.
- Must undertake a national police history check, qualifications, and referee checks.
- Must have a clearance to work with children/vulnerable people.
Skills
- Property Services
- Strata Management
- Property Management
- Facilities Management
- Lease Administration
- Insurance Claims Coordination
- Stakeholder Engagement
- Documentation Management
- Communication
- Relationship Building
Location
- Sydney, NSW
Work Type
- Full-Time
- Permanent
- Work from Home Options
Education Level
- Certificate IV in Property Services
Salary/Compensations
- $105,000 + Super + NFP Salary Packaging Benefits
Benefits
- Rewarding work
- Not-for-profit salary packaging
- Free external, confidential counselling
- Access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
About the Company
- Mission Australia is a community dedicated to ending homelessness and ensuring people in need can thrive.
- United by a Christian purpose and values, they advocate for a fairer Australia.
- They are building hope and possibility for all.
Equal Opportunity
- Committed to creating a diverse and inclusive working environment.
- Actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application.
- Aim to ensure the recruitment and employee experience is as accessible and inclusive as possible.
- Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.