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About the Role
Seeking a Human Resources professional to provide consistent, high-quality customer care and service excellence within the Human Resources Support Center. This role offers the opportunity to enhance knowledge of HR policies and procedures while assisting and facilitating employee and manager inquiries and requests.
Responsibilities
- Provide transactional Human Resource support using Workday across all processes and business units in a service center environment.
- Ensure service levels and customer satisfaction are achieved.
- Support client groups with responses to direct queries received via email, web submit, and phone.
- Provide advice and guidance as the first line of contact for basic Human Resource questions.
- Offer administrative support to Human Resource and shared services.
- Manage the quality of data and maintain records in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits.
- Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services.
- Support continuous improvement activities to further simplify and standardize processes.
- Responsible for Human Resource services standard reports.
- Handle SPII and PII in a confidential manner, while maintaining appropriate privacy, compliance, and risk management guidelines.
- Process Human Resource partner transactions.
- Support Human Resource Managers, Specialists, and employees with inquiries.
- Manage employee leaves in the Workday profile and with our 3rd party vendor.
- Responsible for employee records and filing.
Requirements
- Bachelor’s degree in business, Human Resources or a combination of education and/or work experience.
- Experience with Human Resource Process and Practices.
- Bilingualism is mandatory (French and English - Canada only).
- Experience in delivering exceptional customer service.
- 1+ years’ Experience in Human Resources and knowledge of Human Resource concepts.
- Experience in working with Human Resource systems.
- Advanced user in Microsoft Excel.
- Ability to communicate clearly both written and verbal (French and English - Canada only).
- Must have attentive listening skills and high attention to detail.
- Ability to take initiative, manage multiple priorities, and work in a fast-paced environment.
- Capability to problem solve and analyze data.
- Ability to accurately identify needs, investigate options, and partner with Human Resource to roll out business solutions.
- Ability to maintain confidentiality.
Skills
- Workday
- Microsoft Excel
- Customer Service
- Human Resource Systems
- Data Analysis
- Problem Solving
- Communication (Written and Verbal)
- Attention to Detail
- Initiative
- Prioritization
- Confidentiality
Location
- Canada
Work Type
- Full-time
Experience Level
- 1+ years
Education Level
- Bachelor's degree
About the Company
- Haleon is a purpose-driven, world-class consumer company focused on everyday health.
- Our trusted portfolio of brands includes Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum®.
- We combine deep human understanding with trusted science.
- Our Win as One strategy places our purpose – to deliver better everyday health with humanity – at the heart of everything we do.
- We foster an agile, performance-focused culture.
Equal Opportunity
- Haleon is committed to mobilizing its purpose in a way that represents the diverse consumers and communities who rely on its brands every day.
- We strive to create an inclusive culture where different backgrounds and views are valued and respected.
- We aim for Haleon to be a place where all employees feel they truly belong.
- Voluntary personal information may be collected during the application process to ensure regulatory and reporting obligations are met and to support inclusion and belonging programs.
- Personal information provided will be kept confidential, used only for legitimate business purposes, and will never be used in making employment decisions.
- Reasonable adjustments or accommodations will be provided upon request to support candidates throughout the application process, with all information treated in confidence.