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About the Role

As a Technical Field Service Staff in the Marketing Department for Electrophysiology, you will provide comprehensive service for the stable operation of medical devices, collaborating with the sales department. This includes phone and on-site troubleshooting for device issues, installation, repair, and maintenance at hospitals, managing return repairs, and promoting appropriate device usage and contract support.

Responsibilities

Handle device troubleshooting: receive repair requests, create estimates, perform repairs, and analyze repair components (including communication with the manufacturer).
Manage device shipment instructions, delivery, installation, and handover.
Coordinate return repairs (arrange replacement devices, communicate with the factory, etc.).
Perform regular device inspections.
Create work reports and repair reports, and input data into the database.
Provide technical support to the sales department and customer support.
Create and manage work procedure manuals.
Manage replacement devices and inventory.

Requirements

Experience in the medical device or healthcare industry (2+ years), OR experience in equipment field service (3+ years).
Experience in technical support for medical devices is preferred.
Experience in maintenance, repair, and inspection work is preferred.
Possession of a Certified Clinical Engineer (CE) qualification is preferred.
Experience reading English manuals is preferred.
Experience communicating via email in English is preferred.
Basic PC operation skills.
Basic administrative processing skills.
Valid driver's license.

Skills

Good communication skills.
Ability to read English manuals and communicate via email in English is desirable.
Analytical Reasoning
Business Behavior
Communication
Continuous Improvement
Controls Compliance
Customer Service
Customer Support
Customer Support Operations
Customer Support Trends
Data Gathering and Analysis
Execution Focus
Facilitation
Incident Management
Project Management Office (PMO)
Report Writing
SAP Field Service Management
Service Request Management
Technical Credibility

Location

Chiyoda, Tokyo, Japan
Sapporo, Japan
Sendai, Japan
Tokyo, Japan
Yokohama, Japan
Nagoya, Japan
Osaka, Japan
Hiroshima, Japan
Fukuoka, Japan

Work Type

Full-time

Experience Level

PG24 or PG25 (based on interview and background)

Education Level

Certified Clinical Engineer (CE) is preferred

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.