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About the Role
As a Principal AI Product Manager, you will help shape the future of student support through intelligent, personalized experiences that improve outcomes at scale. This is our most senior individual contributor product role, offering the opportunity to define strategy, influence executive decision-making, and lead initiatives that span multiple product domains.
Responsibilities
- Own and drive strategic AI-enabled products and initiatives that span multiple product domains and require significant cross-functional collaboration.
- Define product vision, strategy, roadmaps, and investment priorities that align customer needs with business objectives.
- Partner with senior leaders, executives, and key stakeholders to identify complex business challenges and develop effective product strategies.
- Lead discovery efforts, experimentation, and customer research to uncover opportunities and validate product decisions in ambiguous problem spaces.
- Facilitate expert-led problem solving across engineering, data science, design, and business teams to deliver high-impact outcomes.
- Measure product performance through KPIs and business outcomes, using data-driven insights to adapt strategies and maximize value.
- Mentor product managers and help elevate product management practices across the organization.
Requirements
- Bachelor's degree in a related field.
- 10+ years of product management experience leading software products, including experience operating at a senior, principal, group product manager, or equivalent level.
- Demonstrated success owning complex products that span multiple business domains and stakeholder groups.
- Strong understanding of AI, machine learning, decision intelligence, and modern data-driven product development practices.
- Technical depth to effectively partner with engineering and data science teams, including familiarity with areas such as distributed systems, middleware, data platforms, cloud architectures, and machine learning solutions.
- Experience building business cases, evaluating tradeoffs, conducting ROI analyses, and influencing executive-level decisions.
- Experience working within Agile product development environments.
- Exceptional communication, storytelling, and presentation skills with the ability to engage technical and executive audiences.
- Strong product discovery expertise and comfort operating in highly ambiguous environments.
- Proven ability to influence cross-functional teams and achieve outcomes without direct authority.
- Master's degree in a related field.
- Experience in higher education, education technology, or student success platforms.
- Experience with decision intelligence, personalization, agent-based AI systems, or advanced analytics products.
- Professional product certifications such as CSPO, Pragmatic Institute, or similar credentials.
- Change management certification or experience leading organizational transformation initiatives.
- Equivalent relevant experience performing the essential functions of this job may substitute for education requirements.
Skills
- AI
- Machine learning
- Decision intelligence
- Modern data-driven product development practices
- Distributed systems
- Middleware
- Data platforms
- Cloud architectures
- Machine learning solutions
- Business case building
- ROI analysis
- Agile product development
- Communication
- Storytelling
- Presentation skills
- Product discovery
- Cross-functional influence
Location
- Salt Lake City, Utah
Work Type
- Full-time
- In-office
- Occasional travel (up to 20%)
Experience Level
- Principal
- Senior
- 10+ years of product management experience
Education Level
- Bachelor's degree in a related field
- Master's degree in a related field
- Professional product certifications
- Change management certification
Salary/Compensations
- $180,300.00 - $279,500.00
Benefits
- Bonuses
- Medical
- Dental
- Vision
- Telehealth
- Mental healthcare
- Health savings account
- Flexible spending account
- Basic and voluntary life insurance
- Disability coverage
- Accident, critical illness and hospital indemnity supplemental coverages
- Legal and identity theft coverage
- Retirement savings plan
- Wellbeing program
- Discounted WGU tuition
- Flexible paid time off
- Flexible paid sick time
- 11 paid holidays
- Other paid leaves
- Up to 12 weeks of parental leave
About the Company
- WGU is driven by a mission to expand access to higher education through online, competency-based degree programs.
- WGU is committed to being a great place to work for a diverse workforce of student-focused professionals.
- The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders.
- Working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.