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About the Role
As an Assistant Front Office Manager at The Star Grand, reporting to the Front Office Manager, you will have the opportunity to be at the forefront of luxury hospitality, working alongside a dedicated team of professionals in one of the most iconic and prestigious properties in Sydney. You will play a crucial role in overseeing the nightly operations, ensuring seamless service delivery and an unparalleled guest experience. This is a fantastic opportunity where you will build memorable connections with both our team members and guests.
Responsibilities
- Ensure that the highest standards of guest service are achieved and maintained upon check-in and during our guests stay
- Ensure all guest comment cards are distributed to relevant departments and respond to guests when required
- Assist with the people planning requirements including recruitment, rostering, training and development of the team
Requirements
- Proven leadership experience in a similar role within the luxury hospitality industry
- Exceptional interpersonal and communication skills
- Strong problem-solving and decision-making capabilities
- Keen attention to detail and a commitment to delivering outstanding service
- Ability to work in a fast-paced, dynamic environment with a customer-centric approach
- Knowledge of Opera property management system
- Flexibility availability including evenings and weekends
Skills
- Interpersonal skills
- Communication skills
- Problem-solving
- Decision-making
- Attention to detail
- Customer-centric approach
- Opera property management system
Location
- Sydney
Work Type
- Full-time
Experience Level
- Leadership experience
Benefits
- Complimentary meal on site every day
- Uniform laundered and ready for you daily
- Five weeks of paid Annual Leave for shift workers
- Discounted parking
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts
- Diversity & Inclusion areas of focus
- Endless career growth and opportunities to learn and develop
About the Company
- For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
- Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
- The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
- With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
- At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
- We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
- The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
Equal Opportunity
- We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities.
- We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.
- We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.