Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Response Engineer - CMDC role.

Rezi rewrites your resume against Cloudflare's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Response Engineer - CMDC posting at Cloudflare — free, in seconds.

About the Role

The Response Engineer provides premium-level support for Cloudflare’s security products and features, assisting large and technically sophisticated customers with threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This involves analyzing threats, suggesting and implementing mitigation strategies, and providing attack reporting.

Responsibilities

Monitor and investigate alerts to identify attacks.
Collaborate with Engineering and Operations teams to mitigate attacks, suggest mitigation steps, and apply appropriate mitigation.
Work with Engineering and Product teams to improve products and tools.
Communicate extensively with customers via chat, email, and phone.
Review the latest alerts to determine relevancy and urgency, creating new tracking tickets for incidents requiring review or escalation.
Configure and manage security monitoring rules and contribute to tool improvements.
Compare traffic signatures and attributes, including IP addresses, cookie variations, HTTP headers, and JavaScript footprints, to distinguish good traffic from malicious traffic.
Participate in a weekend and holiday rotation, with main working hours from 9 AM to 5 PM Pacific time.

Requirements

At least 2 years of technical support experience.
At least 2 years of customer support experience.
Strong communication skills with high-value customers.
Command line / Bash shell proficiency.
Sysadmin skills (Linux/Mac/Windows).
Programming skills (Python, Ruby, PHP, C, C#, Java, Perl, Git etc.).
Security skills and certifications preferred: CISSP, GCIA GCIH, GCFA, GCFE, etc.
Previous DDoS mitigation for OSI layers 3, 4, & 7, filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blacklisting, whitelisting, and/or rate limiting is a plus.

Skills

Strong understanding of the OSI model, TCP, UDP, BGP, QUIC.
Advanced understanding of iptables.
Analysis of traffic for attack anomaly detection and creation of mitigation rules.
Experience in handling attack mitigation and thorough knowledge of various attacks (L3/4 and L7).
Security skills and certifications preferred: CISSP, GCIA GCIH, GCFA, GCFE, etc.

Location

Hybrid - Austin

Work Type

Full-time
Hybrid

Experience Level

At least 2 years of technical support experience
At least 2 years of customer support experience

About the Company

Cloudflare is on a mission to help build a better Internet.
The company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Internet properties powered by Cloudflare have web traffic routed through its intelligent global network, which gets smarter with every request, resulting in significant improvements in performance and a decrease in spam and other attacks.
Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
Cloudflare values candidates who have the instinct to spot a 'normalized' problem and the AI-native curiosity to create a solution using the latest tools.
The company's culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement is shared across the team.
Cloudflare is not just a highly ambitious, large-scale technology company; it's a large-scale technology company with a soul.
Fundamental to Cloudflare's mission is protecting the free and open Internet.
Project Galileo: Since 2014, Cloudflare has equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks.
Athenian Project: In 2017, Cloudflare created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, providing services to more than 425 local government election websites in 33 states.
1.1.1.1: Cloudflare released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver, which is available publicly for everyone to use. Cloudflare does not store client IP addresses and will not sell user data to advertisers or use it to target consumers.

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer.
We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
Please tell us if you require a reasonable accommodation to apply for a job.
If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.