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About the Role
Serve as the primary point of contact for executive technology support across office, home office, and travel environments. Own executive meeting readiness, including VC and AV setup for various platforms and onsite troubleshooting. Manage and support a range of devices and operating systems. Support core productivity, identity, and financial services applications. Proactively monitor endpoints, partner with engineering teams, and maintain executive-ready equipment. Document fixes, track service trends, and participate in on-call support.
Responsibilities
- Serve as a primary point of contact for executive technology support across the office, home office, and travel environments
- Own executive meeting readiness, including VC and AV setup for Zoom, Webex, boardrooms, webcasts, town halls, and rapid onsite troubleshooting
- Manage and support laptops, desktops, mobile devices, and executive peripherals across Windows, macOS, iOS, and Android environments
- Support core productivity and identity tools including O365, Exchange, Outlook, OneDrive, SharePoint, multifactor authentication, SSO, Webex, and Zoom
- Support key financial services applications such as Bloomberg, Refinitiv Eikon, Microsoft Office, in-house applications, and PDF tools, coordinating with vendors as needed
- Proactively monitor critical endpoints and partner with engineering teams to identify, escalate, and resolve emerging or ongoing issues
- Maintain executive-ready spares, travel kits, and loaner equipment, while managing rapid replacements and warranty or repair logistics
- Document fixes, runbooks, and checklists, track service trends and SLAs, communicate technical impact clearly, and participate in on-call support for time-sensitive events and early market hours
Requirements
- 5+ years of experience in VIP or executive support, trading floor support, or desktop engineering, with a strong record of delivering white-glove service
- Strong hands-on experience supporting Windows 11 and macOS environments
- Experience using AI platforms to support research, automation, and documentation workflows
- Hands-on experience with video conferencing platforms and conference room technology solutions
- Experience with mobile device management tools such as Intune and BlackBerry, along with core networking knowledge and basic troubleshooting skills
- Experience supporting Bloomberg, Refinitiv Eikon, and other financial services applications
- Outstanding communication, professionalism, and judgment
- Ability to work onsite in Midtown Manhattan
- Ability to participate in an on-call rotation
- Ability to support fast-moving executive needs
- Scripting, automation, SQL, MongoDB, travel flexibility, and the ability to safely handle equipment are helpful additions
Skills
- Windows 11
- macOS
- AI platforms
- Video conferencing platforms
- Conference room technology solutions
- Mobile device management tools (Intune, BlackBerry)
- Core networking
- Basic troubleshooting
- Bloomberg
- Refinitiv Eikon
- Financial services applications
- Communication
- Professionalism
- Judgment
- Scripting
- Automation
- SQL
- MongoDB
Location
- Midtown Manhattan
Work Type
- Onsite
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor’s degree in Computer Science or a related field
Salary/Compensations
- $175,000 to $250,000
Benefits
- Base salary
- Discretionary performance bonus
- Comprehensive benefits
About the Company
- Millennium is a global, diversified alternative investment firm, founded in 1989.
- Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors.
- Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning.
- With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time.
- Discover how transformative growth accelerates impact.
- Millennium’s Information Technology organization builds the flexible, scalable platforms and advanced proprietary systems that support the firm’s active, multi-manager model.
- Within this organization, the Executive Services Support team delivers high-touch technology support for senior leaders and other VIP users, helping ensure a reliable, seamless experience across devices, collaboration tools, office environments, and critical business interactions.