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About the Role
The PSM acts as a technical and strategic advisor to assigned customers, helping them maximize the value of their Proofpoint products and managed services. The role is responsible for customer satisfaction, retention, program maturity, and identifying opportunities to expand the customer’s security program.
Responsibilities
- Own and nurture relationships with assigned strategic customers.
- Lead recurring customer meetings covering service performance, system status, key issues, emerging threats, and recommended actions.
- Develop and maintain 12-month customer program roadmaps.
- Identify short- and long-term security program goals.
- Track roadmap deliverables, risks, dependencies, and deadlines.
- Provide technical guidance regarding Proofpoint products, features, and functionality.
- Coordinate complex production changes involving multiple services or technologies.
- Manage customer escalations and advocate internally for resolution.
- Monitor customer cases for accuracy, progress, and compliance with service-level objectives.
- Help customers mature their security posture and demonstrate measurable program value.
- Ensure delivery aligns with service briefs, standard operating procedures, and Proofpoint best practices.
Requirements
- At least three years of experience in professional services, client services, sales engineering, senior technical support, IT operations, or a similar technical role.
- Experience working across multiple technology areas.
- Understanding of email, networking, and data-communication technologies.
- Working knowledge of Windows, Active Directory, and Microsoft Exchange.
- Strong written, verbal, and customer-facing communication skills.
- Ability to manage multiple priorities independently.
- Strong organization, scheduling, and time-management skills.
- Ability to resolve conflict and approach problems from multiple perspectives.
- Experience working in or supporting a 24/7 security operations environment.
- Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.
Skills
- Data Loss Prevention
- threat protection
- information-security
Experience Level
- At least three years of experience
Education Level
- CISSP
- CISM
- PMP
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
About the Company
- Proofpoint is a global leader in human- and agent-centric cybersecurity.
- We protect how people, data, and AI agents connect across email, cloud, and collaboration tools.
- Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.
- Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
- Join us in our pursuit to defend data and protect people.
- At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges and opportunities, Accountable for results and best in class outcomes, Visionary in future focused problem-solving, Exceptional in execution and impact.
Equal Opportunity
- Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
- We encourage applications from individuals of all backgrounds, experiences, and perspectives.
- If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.