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About the Role
We are seeking a Client Services Manager to join our growing Studio Operations and Services team. This position will be responsible for managing the day-to-day production support needs of Netflix Studios Brooklyn. A successful candidate will be passionate, self-motivated, proactive, a strategic thinker, flexible, able to pivot when necessary, thorough, and able to juggle multiple, diverse responsibilities with a strong emphasis on organization and unwavering attention to detail at all times. This is a demanding, fast-moving position that requires someone who is a people manager, a proactive and positive thinker, and able to exercise sound judgment and communication skills.
Responsibilities
- Serve as the main point of contact for the day-to-day operational needs of productions, ensuring operational and customer service excellence.
- Facilitate the onboarding and offboarding processes for productions to ensure a smooth and efficient experience.
- Collaborate with Production Services and cross-functional teams to align production activities and ensure cohesive operations.
- Support ancillary billing operations using Xytech/Media Pulse to ensure accurate and timely processing.
- Oversee production related repair and maintenance requests and communicate all repair and maintenance needs with production in a timely manner.
- Provide CAPEX & OPEX support as needed.
- Coordinate production move-ins and move-outs, and oversee ancillary production needs.
- Provide logistical support for on-site events, ensuring all necessary arrangements are in place for successful execution.
- Lead initiatives to maintain strong client relationships and ensure high levels of client satisfaction.
- Lead and manage client appreciation events.
- Conduct production and studio tours for clients and internal teams, showcasing facilities and capabilities as needed.
- Be available to respond to urgent or after-hours matters as needed to maintain operational continuity.
- Provide support for other operational duties as needed.
Requirements
- Minimum of 5 years in entertainment-specific campus operations.
- Proven ability to handle confidential information with discretion and integrity.
- Strong organizational skills with the capability to prioritize tasks and manage time effectively, especially under pressure.
- Excellent at multitasking and meeting tight deadlines.
- Exceptional written and verbal communication skills. Able to build and maintain strong relationships with internal and external stakeholders.
- Self-motivated and proactive, with a demonstrated ability to drive projects forward independently.
- Strong problem-solving skills with experience in handling operational challenges such as production and stage support, repair and maintenance tracking, tenant improvements, and tenant relations.
- Comprehensive understanding of various production formats, including film, episodic, short form, photo shoots, and live events.
- Proficient in Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Word, and Excel.
- Familiarity with AirTable is a plus.
- In-depth knowledge of local production regulations, including safety and permitting requirements, is advantageous.
Skills
- Client Services Management
- Production Support
- Operational Excellence
- Customer Service
- Onboarding/Offboarding Processes
- Cross-functional Collaboration
- Ancillary Billing Operations
- Repair and Maintenance Tracking
- CAPEX & OPEX Support
- Logistical Support
- Event Coordination
- Client Relationship Management
- Client Appreciation Events
- Studio Tours
- Urgent/After-Hours Response
- Problem-Solving
- Google Workspace
- Microsoft Word
- Microsoft Excel
- AirTable
Location
- Brooklyn, New York
Work Type
- Full-time
Experience Level
- 5+ years
Salary/Compensations
- $181,000.00 - $323,000.00
Benefits
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Flexible time off for salaried employees
About the Company
- At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
Equal Opportunity
- Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
- We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.