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About the Role
Support specialty and emergency teams while providing responsive, compassionate service to clients and referring veterinary hospitals.
Responsibilities
- Greet clients and provide a welcoming, professional first impression
- Coordinate client check-ins and schedule appointments
- Answer and direct calls using a multi-line phone system
- Prepare forms, certificates, and other client documentation
- File, retrieve, and accurately maintain client and patient medical records
- Perform basic invoicing, billing, payment, and account procedures
- Communicate with referring veterinary hospitals to request medical records and necessary patient information
- Accurately update and maintain client and patient information
- Maintain a clean and organized reception area
- Support clients with professionalism and compassion during stressful or unexpected situations
- Collaborate with the Emergency, Specialty, and Client Service teams to support an efficient hospital experience
Requirements
- Previous customer service experience preferred
- Strong verbal and written communication skills
- Comfortable multitasking and adjusting priorities in a fast-paced environment
- Strong attention to detail and commitment to accurate recordkeeping
- Comfortable working overnight shifts and participating in a weekend rotation
- Fluent English speaking and reading skills required
Location
- Toronto, ON
Work Type
- Full-Time
- 4 x 10-hour overnight shifts
- Weekend rotation
Experience Level
- Advanced knowledge and experience
Salary/Compensations
- $20–$22/hour
- $3/hour overnight premium
- $2/hour weekend premium
Benefits
- OAVT annual dues reimbursement
- Continued education support
- Comprehensive benefits package including health, dental, and life insurance
- Access to an Employee Assistance Program
- RRSP matching program
- Staff pet allowance
- Paid sick days
- Paid personal days
- Uniform(s) provided
- Access to VetBloom (RACE-approved CE)
- Veterinary Technician Education Scholarships
About the Company
- Central Toronto Veterinary Referral & Emergency Clinic (CTVRC/EC) is a premier specialty referral and emergency veterinary hospital serving Toronto and the surrounding region.
- Our team provides advanced specialty and emergency care across multiple disciplines including Surgery, Internal Medicine, Oncology, Anesthesiology, Cardiology, Ophthalmology, and Emergency & Critical Care.
- Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
- Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day.
- You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
- Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
- At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Equal Opportunity
- Ethos is an Equal Opportunity Employer.
- Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
- All employment is decided based on qualifications, competence, merit, and business need.