Guest Service Agent at TFE Hotels / Adina Apartment Hotels | AU | Rezi

Guest Service Agent at TFE Hotels / Adina Apartment Hotels

Guest Service Agent

TFE Hotels / Adina Apartment Hotels · AU

3 weeks ago

Guest Service Agent

TFE Hotels / Adina Apartment Hotels · AU

22 days ago
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About the Role

We are seeking a Guest Services Agent who excels at prioritizing guest needs and providing exceptional service. This role involves being a primary point of contact for guests, managing administrative tasks, and offering local recommendations. The ideal candidate will be proactive in discovering and sharing unique local experiences to enhance guest stays. A passion for hospitality, strong organizational skills, and adaptability are essential.

Responsibilities

  • Serve as the primary point of contact for guests.
  • Manage administrative tasks.
  • Provide local advice and recommendations.
  • Discover and share unique local experiences.
  • Ensure guests feel at home.

Requirements

  • A people-first attitude.
  • Ability to manage admin.
  • Willingness to find out information.
  • Passion, drive, organization, and flexibility.
  • Ability to make guests feel at home.
  • Talent and charisma.
  • Authenticity and flexibility.

Skills

  • Customer service
  • Administration
  • Local knowledge
  • Organization
  • Adaptability
  • Communication

Location

  • North Sydney

Work Type

  • Full-time

Experience Level

  • Not specified

Education Level

  • Not specified

Benefits

  • Endless possibilities
  • Great team environment
  • Chance to make a real difference
  • Support every step of the way

About the Company

  • TFE Hotels is the only international hotel group headquartered in Sydney.
  • We operate over 70 hotels across seven brands in eight countries.
  • We are expanding with new hotels planned and in development.
  • We encourage team members to take ownership and shape the company's future.
  • We value authenticity, flexibility, and talent.

Equal Opportunity

  • We celebrate the uniqueness of every team member.
  • We are big on sharing the rewards.