Lead Software Engineer, Playvox, CX at NICE | AU | Rezi

Lead Software Engineer, Playvox, CX at NICE

Lead Software Engineer, Playvox, CX

NICE · AU

3 weeks ago

Lead Software Engineer, Playvox, CX

NICE · AU

23 days ago
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About the Role

Lead Software Engineer to take technical ownership of a key product domain and lead a small, autonomous squad to deliver meaningful outcomes in a high-growth, autonomous environment where speed, ownership, and technical excellence go hand-in-hand. This is a hands-on individual contributor role for a seasoned engineer who leads through expertise, collaboration, and initiative.

Responsibilities

  • Drive end-to-end technical delivery within your squad — from design to deployment and ongoing optimisation.
  • Take full ownership of your product area, ensuring high performance, reliability, and scalability.
  • Navigate ambiguity effectively, translating complex problems into actionable technical plans.
  • Architect and build robust, enterprise-grade SaaS applications leveraging modern, event-driven, and microservices-based architectures.
  • Collaborate closely with product, design, and operations to deliver solutions that create real customer value.
  • Champion engineering excellence through clean architecture, testing, CI/CD, observability, and secure coding practices.
  • Provide technical guidance and mentorship through peer reviews, design discussions, and shared ownership.
  • Be proactive and self-driven — identifying and leading improvements across systems and processes.

Requirements

  • 10+ years of hands-on software development experience with demonstrated technical leadership.
  • Strong full-stack expertise with TypeScript, Node.js, and Python.
  • Front-end proficiency with Vue.js and Angular.
  • Deep understanding of microservices and event-driven architecture.
  • Strong experience across SQL and NoSQL (e.g., MongoDB) databases.
  • Deep hands-on experience with AWS services and cloud-native development.
  • Proven experience in application performance tuning and security best practices.
  • Excellent communication and collaboration skills with a focus on outcomes and accountability.
  • Comfortable leading through influence and operating independently in fast-moving, evolving environments.

Skills

  • TypeScript
  • Node.js
  • Python
  • Vue.js
  • Angular
  • Microservices
  • Event-driven architecture
  • SQL
  • NoSQL
  • MongoDB
  • AWS
  • Cloud-native development
  • Application performance tuning
  • Security best practices
  • Clean architecture
  • Testing
  • CI/CD
  • Observability
  • Secure coding practices

Location

  • Hybrid

Work Type

  • Individual Contributor

Experience Level

  • 10+ years

About the Company

  • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
  • Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
  • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

Equal Opportunity

  • NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.